HDB Financial Services offers easy personal loans up to Rs. 20 Lakhs based on your eligibility with attractive interest rates and repayment tenure ranging from 12 to 60 months. If you have any queries regarding the HDB personal loan, you can contact the lender via the HDB Customer Care number, email or other ways. Below are the details of contacting the HDB personal loan customer care team.
You can call the number mentioned below for any HDB personal loan queries, complaints or feedback:
+91 44 4298 4541
You can call this number from 10.00 am to 6.00 pm, Monday to Friday and 10.00 am to 2.00 pm on 1st and 2nd Saturdays (excluding national holidays and regional holidays). The regional holidays list is available at all HDB branches.
You can also share your concern regarding HDBFS personal loans via email at the email ID mentioned below:
customer.support@hdbfs.com
If you are still unsatisfied with the response, you can share your concern by filling up the HDB Request/ Query/ Complaint/ Feedback Form. The link for the same is given below:
https://www.hdbfs.com/customer-services/grievance-redressal-insurance-servicess/escalation-form
All you need to do is enter some details as mentioned below and submit the form:
Corporate Office Address:
HDB Financial Services Limited,
Ground Floor, Zenith House,
Keshavrao Khadye Marg, Mahalaxmi,
Mumbai - 400034
Tel: 022-49116300
Email: compliance@hdbfs.com
Fax: 022-49116666
Registered Office Address:
HDB Financial Services Ltd.,
Radhika, 2nd Floor,
Law Garden Road, Navrangpura,
Ahmedabad - 380009
To provide hassle-free and convenient services, HDB provides a Missed Call facility for loan-related information to its customers. You can get your information on your mobile phone by just giving a missed call from your registered mobile number to the number mentioned below:
080-69856108
Your call made to the number mentioned above will be automatically disconnected after a missed call. After that, you will receive details of your loan account as an SMS based on the service opted for. If you have not registered your contact number in your loan account, you may contact the nearest HDB Branch for registration.
Services available for this facility are:
The HDFB personal loan redressal system is explained below:
Step 1: Queries/ Feedback/ Complaints
You can contact HDB for any query/complaint through any of its access channels mentioned below:
Step 2: Complaints Redressal
If the resolution provided for your complaint in Step 1 does not meet your expectations or you did not receive a timely response, you can send your escalations to HDB’s Customer Services Manager.
Click the link mentioned below for Customer Escalations https://www.hdbfs.com/customer-services/customer-support/customer-escalation.
Quote your Ticket/ Request Number with your Loan Account Number to the HDB Customer Escalations Team when you call or email. You will get a response within 10 working days.
Step 3: Grievance Redressal Officer
If you are still not satisfied with the resolution provided in Steps 1 and 2, you can send your escalations to HDB’s Grievance Redressal Officer (GRO).
Quote your Ticket/ Request Number with your Loan Account Number to the HDB Customer Escalations Team when you call or email. You will get a response within 10 working days.
Turnaround Time Frames
HDB strive to maintain the following turnaround time frames for responding and final resolution to the customer complaints received:
S. No. | Nature of Complaint | Turn Around Time (TAT) for resolution |
---|---|---|
1 | Loan agreements & loan-related | T + 15 |
2 | Waiver/ Refunds | T + 15 |
3 | Foreclosure & closure documents | T + 15 |
4 | Others | T + 15 |
Customers can text “Hi” and send to 7304926929 on the WhatsApp message window to track their loan accounts and other related services.
Customers can download “HDB On The Go App” to see, apply for, and manage loan accounts.
Virtual Assistant: HDB has a virtual assistant service called #AskPriya on the website which answers all customer’s queries.