IIFL Finance offers instant personal loans of Rs. 5,000 to Rs. 5,00,000 with tenure of up to 42 months at 12.75% to 44% p.a. interest rate and 2% to 6% + GST processing fee. If you have any queries/ complaints/ feedback/ suggestions regarding IIFL personal loan, you can contact them via the IIFL Customer Care number, email or other ways mentioned below.
You can call the following IIFL personal loan customer care number for any personal loan-related queries:
IIFL personal loan customers can also send their concerns via email at the following email IDs:
reach@iifl.com or reach@iihfl.com
Alternatively, you can also raise a request by submitting an online feedback form. The link for thesame is given below:
Branch Locator: https://www.iifl.com/finance/locate-us
IIFL Finance Limited
IIFL House, Sun Infotech Park,
Road No. 16V, Plot No. B-23,
Thane Industrial Area, Wagle Estate,
Thane - 400064
The step-wise escalation matrix or redressal system for IIFL personal loan is explained below:
If you do not receive a response within the dedicated number of days for every level or if you are dissatisfied with the response received, you may escalate the complaint to the next level as mentioned below:
If you are not satisfied with the resolution received from the above channels, you can write to the location-wise Nodal Officers as mentioned below:
S. No. | Name of the Nodal Officer | Location | Email ID |
1 | Mr. Sunil Chanda | North | nodalofficer@iifl.com |
2 | Mr. Hardik Panchal | East | nodalofficer@iifl.com |
3 | Mrs. Kavita Menon | West | nodalofficer@iifl.com |
4 | Ms. Uma Narayanswamy | South | nodalofficer@iifl.com |
You will be required to quote your complaint reference number provided in your earlier interaction, along with your loan account number to help IIFL understand and address your concerns.
You can also contact the Nodal Office Team between 09:30 am to 06:00 am, from Monday to Friday at the following number:
Contact numbers: +91 22-45205810 & +91 22-68178410.
An assurance will be given to you that your will receive a response within 15 days and necessary efforts will be taken to resolve your complaint well before that.
If you are not satisfied with the resolution received or if you do not hear from IIFL in 15 days, you can write to IIFL’s Principal Nodal Officer Mr Amlan Singh at pno@iifl.com.
He is available on all working days (including non-public holidays) between Monday to Friday from 09:30 AM to 06:00 PM on +91 22-41035099 (charges for call will be applicable).
If you are not satisfied with the resolution received or if you do not hear from IIFL in 30 days, then you may lodge your complaint on the RBI CMS portal i.e. https://cms.rbi.org.in or send your complaint form to the address mentioned below:
Centralised Receipt and Processing Centre,
Reserve Bank of India, 4th Floor,
Sector - 17, Chandigarh – 160017
Toll-free No. – 14448
Fill the form by clicking on Apply Now Button and compare latest Interest Rate of all Banks/NFBCs for Instant and Quick Personal Loan Disbursal.
IIFL toll-free numbers for personal loans are 1860 267 3000 and 7039 050 000.
The email ID for IIFL personal loan customer care is reach@iifl.com.
The registered address of IIFL is:
India Infoline Finance Limited,
802, 8th Floor, Hubtown Solaris,
N. S. Phadke Marg, Vijay Nagar,
Andheri East, Mumbai - 400 069.