Bajaj Finance Personal Loan Customer Care Number

You can reach out to Bajaj Finserv Customer Care at toll-free number 8698010101 or non-toll-free number 020-39575152.

The number can be accessed from both registered mobile numbers and non registered numbers. However, customers calling from non-registered numbers must keep 7-digit customer ID or EMI card number handy as they are required to verify the identity. You can also check Bajaj Finserv Personal Loan Application Status online.

*Call charges apply

You can write your queries to Bajaj Financial Services on the following email IDs. Make sure you share your customer account name, customer ID and summary of complaint clearly within your mail.

If you do not get a response after contacting customer care for 10 days, escalate complaint here:

Generally, you can expect a reply within 48 hours of sending an email. Alternatively, you can also write request from the customer portal or by using the mobile app.

For postal communication with customer care, existing customers must use the following address:

Bajaj Finserv Corporate Office:

4th Floor, 
Bajaj Finserv Corporate Office, 
Off Pune-Ahmednagar Road, 
Viman Nagar, 
Pune - 411014

Contact Number: 020 3957 5152

Email: wecare@bajajfinserv.in

How to Submit a Complaint?

If you want to submit a complaint to regarding your personal loan at Bajaj Finserv, you can reach out their Grievance Redressal Team through the following contact details:

Mr. Satish Shimpi, (Customer Experience Head)

Bajaj Finserv Grievance Redressal Officer,

Contact Number: 020-71177266

In most cases, the reply is processed within 3 working days, however for issues that are not resolved within the time frame contact National Head Customer Experience at customerexperiencehead@bajajfinserv.in

You can contact the senior officials on all working days including non-public holidays, from Monday to Friday between 9:30 am to 5:30 pm.

You can also raise a complaint directly here:

https://www.bajajfinserv.in/raise-a-request

However, if you wish to visit the nearest branch to raise the complaint, find the nearest branch here:

https://www.bajajfinserv.in/reach-us

EMI for a personal loan is the equated fixed amount you have to pay each month towards your loan repayment till the end of the tenure. The EMI consists of principal and interest components.

Valuing customer ease, Bajaj Finserv also extends SMS service to resolve a host of customer queries.

To use Bajaj Finserv SMS service, you must use a registered mobile number. Standard SMS charges apply for the service.

You can also get updated about your last 3 relationships with Bajaj Finserv by giving a missed call to 9810852222 from the registered number. You will get a reply in the form of SMS.

Further, you can reach out to your lender on social media. Be it Facebook, Twitter or Google plus, you can write your complaints, views, and reviews to Bajaj Finserv. The financial company is quite receptive to customer feedback and generally acknowledges the complaint within a few hours.

Escalate Your Query

RBI protects consumer rights in the financial services sector. If the financial institution within one month does not appropriately address your concerns, you can contact the officer-in-charge of Regional Office of DNBS at RBI. Here are the contact details:

Officer-in-charge, 
Reserve Bank of India, 
Regional Office, DNBS, fourth floor, 
Opp. Mumbai Central Station, 
Byculla, Mumbai - 400 008

If you have any product query for Personal Loan or want to compare available interest rates, you can contact MyMoneyMantra customer care at 1800 103 4004 or write your queries here: contactus@mymoneymantra.com