DHFL Home Loan Customer Care

One of the most convenient ways to contact your lender is by calling toll-free customer care hotline numbers. Whether you want to check the customer care application status or want to check the loan account balance/status, prepayment charges and more, you can access the same using the following numbers. The facility is extended on weekends as well.

*Contact the helpline on all days of the week (Monday to Sunday) from 9:00 AM to 7:00 PM.

**Contact the hotline on 6 days of the week (Monday to Saturday) from 9:00 AM to 6:00 PM

Also Read - DHFL Home Loan Interest Rates

If you wish to visit the branch and meet the DHFL officials in person to get acknowledgement for your complaint, find the nearest branch online here:

You can meet the Branch Manager fill out the customer feedback/complaints register or put your query inside the complaints box.

All DHFL branches work from Monday to Friday from 10:30 AM to 4:30 PM.

Alternatively, you can also write your complaint to the registered office. Use the following address:

Warden House, 2nd Floor,  
Sir P.M. Road, Fort,  
Mumbai-400 001

Toll-free Number: 1800 22 3435 Fax: 022 7158 3344

However, if you are a busy homemaker, businessman, a salaried individual or a self-employed professional who prefers to send an email, you can share your queries on DHFL customer care email ID.

Share customer name, account number, and query in your message.

Also Read - Tax Benefits on Second Home Loan

DHFL values good customer relationship and assures swift response within 7 days of receiving the complaint. After you contact the customer support team on a phone call, email or by post, you would get assurance and timeline for resolution of your query.

Additional Information: know Personal loan Customer Care Details For Different Banks.

However, if you do not get a response or a satisfactory reply for your query, consider contacting the Nodal Officer, Mr. Sanjiv Gyani. According to HFC's Grievance Redressal Policy, customers will receive a resolution within 7 working days of registering the complaint with the Nodal Officer.

Write to DHFL Nodal Officer here: nodalofficer@dhfl.com

Those who are not satisfied with the resolution by Nodal Officer can write to DHFL CEO and share the concerns. You can directly write to CEO at ceo@dhfl.com. Do mention the application/ complaint number and your account details along with a summary of complaint history. The timeline for complaints' redressal is 7 working days.

However, if the matter remains unanswered even after contacting the senior officials, you can approach National Housing Bank and lodge a complaint, showing your unhappiness with the treatment of your query.

You can register an online complaint here: https://grids.nhbonline.org.in

For sending a physical complaint, register it here:

National Housing Bank Department of Regulation & Supervision

4th Floor, Core 5-A, India Habitat Centre,

Lodhi Road, New Delhi-110003