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Grievance Redressal

Raaj Khosla & Co. Pvt. Ltd. (MyMoneyMantra.com), along with its partner companies (MyMoneyMantra Fintech Pvt. Ltd. believes that customer service is its highest priority to build trust and ensure customer satisfaction. We are committed to providing excellent services to our valued customers. We understand that, despite our best efforts, there may be occasions when customers are dissatisfied with our services. In such instances, we have established a comprehensive Grievance Redressal Mechanism to address your concerns promptly and efficiently.
 

Objectives
 

The Company understands that despite striving to achieve high standards of customer service excellence, there can be gaps in existing service delivery. Hence, it is critical to provide an appropriate system and process to customers to share their grievances. The Company aspires to create robust systems and processes to ensure effective and timely solutions to grievances with an impartial approach to set higher benchmarks towards effective stakeholder engagement. We have ensured that all employees of the company are aware and well-versed with our Customer Grievance Redressal Mechanism.
 

This mechanism encompasses adherence to the provisions of Digital Lending Guidelines and other regulations stipulated by the Reserve Bank of India (RBI).
 

How to file a complaint/where can a grievance be submitted?
 

  • Call at +919650136127
  • Email at: grievance@mymoneymantra.com
  • Write a letter to the address:
    Raaj Khosla & Co. Pvt. Ltd. (MyMoneyMantra)
    Room No. 110, Surya Kiran Building, 19 K G Marg, New Delhi, 110001


Format of Grievance:
 

Customers are requested to provide the necessary details, which include:

  • Details of the products for which the grievance is made
  • Date of application submitted
  • Details of the grievance
  • Valid Contact Information including Phone No. & E-mail ID registered with the Company at the time of registration for availing the services of MyMoneyMantra.


How will we address a Grievance?
 

  1. We will endeavour to send an acknowledgement/a response within 48 working hours of receiving the grievance.
  2. After examining the grievance, we will send our final response or an explanation to seek more time to respond. All grievances shall be closed within 30 days of receipt.


Details of Nodal Grievance Redressal Officer


Niket Suman
Raaj Khosla & Co. Pvt. Ltd. (MyMoneyMantra)
Room No. 110, Surya Kiran Building, 19 K G Marg, New Delhi, 110001
Call Us: +919650136127
Email: grievance@mymoneymantra.com