HDFC Credit Card Customer Care Mumbai

Headquartered in Mumbai and incorporated in 1994, Housing Development Finance Corporation (HDFC) Bank is the leading private sector bank of India. Owing to its diversified product line and dedicated and transparent customer relationship policy, the bank has the largest base of credit card users in the country. The bank offers exclusive cards for each segment of card user. Based on income and spending habits, pick choose the credit card according to your needs.

With more than 10 million credit card customers in India, HDFC also extends a robust customer support system. You can write or call to HDFC credit card customer care helpline as per your convenience. The customer care team is trained to help resolves all sorts of card-related queries. You may not even need to visit the bank for resolving your complaints. The bank also provides doorstep service for its products and documentation process.

For general queries, access FAQs on the official website and readily seek answers to these common queries. If your complaint cause is not listed on the website, write directly to the bank by filling a Complaint Form online.

https://leads.hdfcbank.com/applications/webforms/apply/HDFC_CustomerCenter/Customer_Center.aspx

You can instantly register your complaint about a credit card by calling a pan India HDFC Credit Card Customer Care Toll Free Number.

HDFC credit card customer care contact number: 1800 266 4332 (Toll Free number)

HDFC Mumbai credit card customer care contact number is 022-61606161 (local charges apply)

To access HDFC customer care number from other cities, use the following table.

Alternatively, you can also write your complaint to the HDFC Manager and send by speed post or courier.

Address for regular posts: 
Manager 
HDFC Bank Cards Division 
PO BOX # 8654 
Thiruvanmiyur 
PO Chennai - 600 041

Address for Mails by Courier: 
Manager 
HDFC Bank Cards Division 
# 8, Lattice Bridge Road 
Thiruvanmiyur 
Chennai - 600 041

After you make the complaint, wait for 7 to 10 days for the resolution. The banking official will try to resolve it within a couple of days. However, if you do not get a satisfactory response to your mail, you can reach out to grievance redressal officer by phone or written complaint. Share your account details, credit card number, complaint reference number, and grievance clearly to the grievance redressal officer.

You can directly write to Grievance redressal officer by visiting this link:

For Banking Products, Contact: 1800224060

For Credit Cards, Contact: 044- 23625600

You can access the service from Monday to Saturday, between 9:30 am to 5:30 pm, except on 2nd & 4th Saturdays, Sundays, and Bank Holidays.

Postal address of Grievance Redressal Officer:

For Banking Products and Depository Services:

Ms. Punam Umesh Naik 
Grievance Redressal Officer 
Grievance Redressal Cell 
HDFC Bank Ltd 
2nd Floor, Zenith House, 
Mahalaxmi 
Mumbai-400034.

For credit card related complaints:

Manikandan PS 
Grievance Redressal Officer 
HDFC Bank Cards Division 
8, Lattice Bridge Road 
Thiruvanmiyur 
Chennai 600041

After you bring the complaint to the notice of Grievance Redressal Officer, it is highly likely that your complaint will be resolved in time. However, if your problem is not received within 7-10 working days, consider contacting the Principal Nodal Officer.

Here are contact details of Principal Nodal Officer for HDFC Bank Ltd:

Ms. Zenobia Neville Mehta
HDFC Bank Ltd. 
5th Floor, Tower B, 
Peninsula Business Park, 
Lower Parel West, 
Mumbai 400013

HDFC Principal Nodal Officer's Contact Number: 022- 62841505

Fax Number: 022-30788580

Mumbai Region - HDFC Nodal Officer for HDFC Bank Ltd Contact Details:

Name of Nodal Officer: Ravi Mukherjee

Location Covered: For Districts of Mumbai, Mumbai Suburban and Thane

Address:

HDFC Bank Ltd, 5th Floor, Tower B, 
Peninsula Business Park, Lower Parel West, 
Mumbai 400013 
Contact Number: (022) 33958663

For Phone Banking in Mumbai Contact: 6160 6161

For Rest of Maharashtra & Goa Contact: 1860 267 6161

Mumbai Nodal Officer Email ID: bohdfcmum@hdfcbank.com

However, if your problem is not resolved even after reaching out to the senior HDFC bank officials, you can reach out to RBI appointed Bank Ombudsman representative and raise a complaint.