HDFC Credit Card Customer Care Pune

HDFC Bank is the premium private sector bank of the country with the highest base of credit card users. The bank extends a host of card types for varied segments of users. Some of the popular HDFC credit cards are: Super Premium, Co-Brand, Professional, Premium Travel, Premium Women, Regular, Premium, Commercial and CashBack cards. You can conveniently choose your card according to your specific requirements. You can seek hassle free online assistance on choosing the best credit card for your profile by contacting MyMoneyMantra.

HDFC is the first bank to cross 1 crore card users' benchmark in India. The impeccable growth of HDFC credit cards owes to its world-class customer service. A credit card user can call, write or visit the bank to register a complaint, feedback or views. The bank assures quick resolution to your query.

Visit the Nearest HDFC Branch:

You can locate the nearest branch and meet the branch manager to share your concerns related to your card. Locate the nearest branch here:

https://www.hdfcbank.com/branch-atm-locator

Alternatively, you can contact HDFC credit card customer care hotline number. For general queries, you can resolve or get assurance for resolution instantly. However other queries may take 7-10 days for the resolution. The representative on the call will assure you about the timeline for solving your issue.

Pune residents must contact dedicated Pune hotline numbers for HDFC Credit Cards. Here are the numbers:

HDFC Credit Card Customer Care Email and Contact Address

You can also write your complaint online or by post:

For online mails, follow this link: 
https://leads.hdfcbank.com/applications/webforms/apply/HDFC_CustomerCenter/Customer_Center.aspx

For postal contact, use the following address:

Escalating HDFC Complaint Matrix

After sharing your complaint, you must wait for 10 working days. Whether you are dissatisfied by the response or do not get the reply on time, you can escalate query to Grievance Redressal Officer. Make sure you mention your complaint reference number (CRN) along with your card number and account details while escalating the request.

Contact Grievance Redressal Officer online here:

https://leads.hdfcbank.com/applications/webforms/apply/grievance_redressal_form.asp

For issues related to credit cards, contact Grievance Redressal Officer here:

Manikandan PS (Grievance Redressal Officer) 
HDFC Bank Cards Division, 
8, Lattice Bridge Road, Thiruvanmiyur, 
Chennai 600041.

For other personal banking products contact Grievance Redressal Officer here:

Ms. Punam Umesh Naik (Grievance Redressal Officer) 
Grievance Redressal Cell, HDFC Bank Ltd, 
2nd Floor, Zenith House, Mahalaxmi, 
Mumbai-400034.

The escalation to GRO should help you get a satisfactory response. However, those who do not get a response and want to contact senior officers must contact Principal Nodal Officer or Regional Nodal Officers for an assured response.

You can escalate the complaint to principal nodal officer online here:

https://leads.hdfcbank.com/applications/webforms/apply/complaint_form_new.asp

HDFC Principal Nodal Officer Contact Details:

Ms. Zenobia Neville Mehta 
HDFC Bank Ltd. 
5th Floor, Tower B, 
Peninsula Business Park, 
Lower Parel West, 
Mumbai 400013

HDFC Principal Nodal Officer Contact Number: 022- 62841505

Principal Nodal Officer Fax Number: 022-30788580

Contact Details of HDFC Regional Nodal Officer for Pune: 
Mr. Ravi Mukherjee 
Address: 
HDFC Bank Ltd, 5th Floor, Tower B, 
Peninsula Business Park, Lower Parel West, 
Mumbai 400013

Areas Covered Under this Zone: Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) and Goa

Nodal Officer Contact Number: (022) 33958663

Number for rest of Maharashtra & Goa: 1860 267 6161

Email: bohdfcmum@hdfcbank.com

NRI Email ID: nri@hdfcbank.com

If your query remains unanswered even after 30 days of raising the complaint, you can reach out to the RBI appointed independent Banking Ombudsman representative.

For further product queries and assistance, contact MyMoneyMantra Customer care at Toll Free number 1800 103 4004 or write in to contactus@mymoneymantra.com