HDFC Home Loan Customer Care

Here you will get all the contact and address details made available by HDFC Bank for smooth and guided customer assistance at home. The primary HDFC home loan customer care nos. are -

• For Ahmedabad / Bangalore / Chennai / Delhi & NCR / Hyderabad / Kolkata / Mumbai / Pune dial 61606161 
• For Chandigarh / Cochin / Indore / Jaipur / Lucknow dial 6160616

It is important to prefix the STD codes of the locations as specified in the directory. Please prefix the STD code of the respective location. Here’s a list of the HDFC home loan customer care number distributed as per the cities:

If you are a resident of some other city, then you can input the postal code of your area or mention the address on the official grievance website of the HDFC bank, and you will immediately receive helpline numbers for your further assistance.

HDFC provides its Toll-free customer care services via their helpline numbers that are timely attended to for quicker resolutions. Just dial 080 1606161. Through this hotline number, you’ll reach the end of your problems by following these simple steps:

• On dialling, you’ll hear “Namaskar. Welcome to HDFC Bank”. Then you will be redirected to avail benefits from the following options:
• To continue in English dial 1, in Hindi dial 2, in Kannada dial 3, etc. (regional language options basis the region-wise toll-number provided)
• On selection of your preferred language, you’ll be guided by to select:

a. Dial 1 - for details on the bank account, credit card, loan or any other services.

b. Dial 2 - to report loss or damage of credit or debit card issued in the holder’s name.

c. Or to dial ‘*’ in case you need to change the language selected previously

•  If you press 1 for your loan queries or concerns, you’ll be presented with these options:

a. Dial 1 - For Bank account details.

b. Dial 2 - For credit card details and queries.

c. Dial 3 - For loan

d. Dial 4 - For Demat account details.

e. Dial 5 - For prepaid or forex card related queries.

f. Dial 8 To return to the main menu.

On selecting your preferred concern, you’ll then be connected to the expert on the subject and get immediate assistance on your problem. To fasten up the process, make sure you have all your Home Loan related documents in place and available at the time of the call. The expert on call usually cross-checks your information to understand your case in detail before proceeding ahead with the call. 

Similarly, if you have specifically complaint related issues, you can dial 18002583838, and you’ll immediately hear a disclaimer stating that this number is for complaints and not queries. Moving forward, you will be connected to the related bank executive, and your call will be transferred to the concerned loan department and then taken over. Again, make sure your documents and policy details are in place for a smoother, hassle-free, resolution based call.

Here’s a list made for your city-based toll-free numbers made available by HDFC Bank:

If you are a resident of some other city, then you can input the postal code of your area or mention the address on the official grievance website of the HDFC bank, and you will immediately receive a toll-free helpline number to guide you ahead.

In case you wish to visit the bank for a personalised experience with your new HDFC Bank Home Loan application or to take an insight regarding your existing home loan details, here’s a list of the head office addresses of HDFC Bank:

• HDFC Bank Ltd Corporate Office Address: HDFC Bank Ltd 1st Floor, C.S.No.6/242, Senapati Bapat Marg, Lower Parel, Mumbai 400013, Maharashtra, India
• HDFC Bank Ltd Corporate Office Phone Number: +91-7573919585
• HDFC Bank Ltd Corporate Office Email ID: support@hdfcbank.com

HDFC home loan customer care helps home credit borrowers with respect to the advance application cycle. In case of any concerns, queries, or complaints, you can connect with the bank directly via:

HDFC home loan compliance contact number- 022-6631 6000. 

You can likewise raise a complaint online by keeping in touch with the Bank's compliance official at investorcare@hdfc.com.

To know more updates and stay in touch with the offers and deals or important announcements, follow the official handles of HDFC on various communication platforms. Here’s a list of all of them:

Sometimes it is possible that you may need to address your specific queries or concerns to the Nodal Officer or the Zonal officer of your branch. Here’s a detailed city-wise list made available to you for the same. 

Please make sure you only take serious and prioritised grievances or concerns while approaching these officers.

Principal Nodal Officer for HDFC Bank

Mr. Ripal Kiritkumar Sheth

HDFC Bank Ltd., 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013

Fax number: 022-30788580

Further breaking down the list of city-wise Zonal Officers for your assistance

HDFC Bank goes out of the way to make sure all its customers are satisfied and at ease with their services availed. To get in touch with the bank regarding any of your concerns, you can follow up through any of these below-mentioned touchpoints:

• Option 1: Meet the Grievance Redressal Officer at your nearest HDFC Life branch.
• Option 2: Write to the bank from your registered email ID at service@HDFCLife.com

• To know more details regarding the HDFC Grievance Redressal policy

Please note that the branches are closed on Sundays, national holidays and region-specific public holidays.

You can also refer to the helpline numbers below for all the NRI account or loan related queries and help needed from HDFC Bank: