Home Credit Personal Loan Customer Care

You can contact the following customer care numbers for any queries regarding Home Credit Personal Loans:

• You can call Home Credit toll-free number +91-124-662-8888, on all days between 9:00 AM - 6:00 PM.
• There is one more Home Credit helpline number, i.e. 1860-121-6660. This is not a toll-free number, standard call charges may apply.

Keep your contract number or registered mobile number handy for verification purposes if you are an existing customer of Home Credit.

If you have already contacted the Home Credit customer number given above and are still not convinced with the proposed resolution or if you did not get the response within the committed timeline, you can escalate your concern, complaint, or feedback to the Grievance Redressal Officer of Home Credit through any of the following ways:

• Write to:

Mr. Rahul Chauhan, Grievance Redressal Officer,
Customer Care Department
Home Credit India Finance Private Limited
DLF Infinity Towers, Tower C, 3rd Floor, 
DLF Cyber City Phase II, Gurgaon-122002, India

• Send e-mail to: grievanceofficer@homecredit.co.in
• Contact at Home Credit contact number of the officer: 0124 6628713

If you are still not satisfied with the resolution provided by the Grievance Redressal Officer, then you can contact the lender’s ombudsperson and escalate your issue. The ombuds office usually resolves all concerns within a TAT of 30 days of the issue being raised to the ombuds office. 

You can reach out to the company’s ombudsperson through any of the following ways:

• Write a letter to: 

The Ombudsperson,
Home Credit India Finance Private Limited,
Infinity Towers, Tower C, 3rd floor, DLF Phase-2, Gurgaon-122002, India

• Send an e-mail home credit partner helpline no for ombudsperson: ombudsperson@homecredit.co.in
• Fill up the online form: The form is available on the lender’s official website. You can fill up the form by following the steps mentioned below:
  • Visit Home Credit’s official website.
  • Click on the ‘Contact Us’ tab given at the top of the homepage.
  • A new page will open, click on ‘Ombudsperson’ and then select ‘Customer’.
  • Enter all the required details and then click on ‘Submit’.

If the above home credit loan number or emails are not satisfying you can search for “home credit office near me” and visit the nearest office.

You can submit your complaints, queries, concerns, and suggestions through the lender’s website by following the below-mentioned steps:

• Visit Home Credit’s official website and click on the ‘Contact Us’ tab.
• A new page will open, select ‘Online Form’ there and then click on ‘Click Here’.
• Enter all the necessary details, including your concern or query type, name, current relationship status with the NBFC, and so on.
• Click on the “Submit” button.