ICICI Credit Card Customer Care

ICICI (Industrial Credit and Investment Corporation of India) Bank is one of the top four Indian banks and a leading multi-national Indian financial services company. The bank extends a thorough and transparent customer support and service for its personal, private & corporate banking consumers, including credit card users.

Typically, a customer can raise a complaint for their personal or corporate banking experience and/or credit cards in the following ways:

1# Phone

ICICI Bank's Exclusive Customer Care Number (Toll-Free) is 1800-103-8181

All Customer Care officers are available from 8:00 AM to 8:00 PM from Monday to Saturday. You can register your complaint 24/7 on the Helpline to the Interactive Voice Response system.

For unresolved queries call 1800 200 3344 between 9:00 AM to 6:00 PM from Monday to Friday.

Do share the Service Request Number or SRN (numeric digits only).

Your complaint should not be older than 2 months. Also, call from your registered mobile number.

State Wise ICICI Bank Customer Care Numbers are shared below:

ICICI Bank Contact Numbers of Global Offices (for NRIs)

2# E-mail

For instant access to your complaints and concerns use the following ICICI email IDs.

• ICICI Bank customer care email id: customer.care@icicibank.com
• For unresolved queries: headservicequality@icicibank.com
• For Wealth Management response: wealthmanagement@icicibank.com
• NRIs can send email to: nri@icicibank.com
• For DEMAT services: headdematservices@icicibank.com in

3# Resolution through Branch:

Contact branch officials directly for resolution of issues or simply drop complaints/feedback in the branch drop boxes or write in the complaint book available in the branches.

4# Website:

Sharing your views and reviews on the ICICI Bank website is just a few clicks away.

Visit the feedback page: https://www.icicibank.com/feedback and share your compliments and complaints by filling out a form.

You can also use the assistance of iPal - ICICI Bank Chatbot. Here you will find a resolution to most of the frequently asked questions.

You can also log in and register a complaint in the "Account Manager" or "Complaints" section.

Write to the business heads of respective products, if not satisfied with the resolution.

However, if you are still dissatisfied with the resolution, contact the Principal Nodal officer at:

The Principal Nodal Officer
ICICI Bank Ltd
Bandra Kurla Complex
Mumbai 400051

e-mail to: headservicequality@icicibank.com.

Internal Ombudsman of the Bank

If you want to report your dissatisfaction even after contacting Senior Management and Principal Nodal Officer contact Internal Ombudsman of the Bank for examination.

The ICICI Bank has clearly defined its Customer Grievance Redressal Policy on the official website and outlined a clear framework for addressing and resolving customer grievances. The policy is designed keeping in mind the concerns of both rural as well as urban consumers and is thus made available in the public domain at all bank branches as well as website. Customers can share their views, reviews, and complaints via phone, email, website, and various social media channels according to their convenience.

The user can further escalate complaints to the next level in case of unsatisfactory resolution of their concerns. The grievance escalation matrix can be accessed on the official website.

To enhance the quality of customer service, ICICI Bank also runs several forums on its website and other platforms to review customer grievances.

Complaint Redressal Turnaround Time

In case the bank needs additional time, it will provide details and expected timelines to the customer.

You can check the ICICI complaint application status here: https://twitter.com/ICICIBank_Care