ICICI Credit Card Customer Care Chennai
As a leading bank in the Indian private sector, ICICI offers some of the best credit cards to its customers. If you are a Chennai-based ICICI card customer, explore the ICICI Credit Card Customer Care Chennai services for a seamless experience and quick redressal of any concerns related to your cards.
ICICI Bank Credit Card Customer Care Number
To seek a fast resolution to your query, you must call the personal banking toll-free customer care number.
ICICI Bank Customer Care Number (Toll-Free) is 1800-103-8181
You can call the customer care team from 8:00 AM to 8:00 PM from Monday to Saturday.
For emergencies, you can call 24/7 this Helpline and address the issue to the Interactive Voice Response system.
Further, you can call 1800 200 3344 if your complaint is still unresolved. The service is available from Monday to Friday between 9:00 AM to 6:00 PM.
ICICI Customer Care Toll-Free Hotline Numbers
| Level 1 | 1800-103-8181 |
| Level 2 | 1800 200 3344 |
Call from your registered mobile number only and keep your card number and Service Request Number (SRN) handy while escalating the query.
ICICI Chennai Customer Care Numbers
If you are a resident of Chennai, using an ICICI Bank credit card in Chennai, or need the support of a Chennai customer care team, contact the exclusive helpline for the city.
| Personal Banking | 04433667777 / 04444455000 |
| Wealth/Private Banking | 04433443399 |
| Corporate/ Business Banking/Retail Institutional Banking Customers | 04433446699/ 04444456000 |
ICICI Bank Nodal Officer Contact Details
If you do not get a satisfactory response or resolution to your query, contact the Principal Nodal officer or register the complaint online on the website to "Account Manager" or under the "Complaints" section. You can also choose to write to business heads of credit cards.
Principal Nodal Officer's Contact Details:
The Principal Nodal Officer
ICICI Bank Ltd
Bandra Kurla Complex
Mumbai 400051
E-mail to: headservicequality@icicibank.com.
ICICI Bank Customer Grievance Redressal Policy
The bank outlines a clearly defined Customer Grievance Redressal Policy. You can access the grievance escalation matrix by logging in on the official website. Check status here:
Complaint Redressal Approx Turnaround Time Outlined by ICICI Bank
| Case Category | Timeline (in days) |
|---|---|
| Normal | 7 |
| Fraud/Legal cases(requiring retrieval of documents or old records) | 21 |
| 3rd party cases | 30 |
| Chargeback issues | 45 to 90 *may vary as per VISA/Master Card policy |
The bank assures its customers about its transparent customer care policy wherein they will guide clearly about the required timelines.
Banking Ombudsman
However, if your issues are not resolved even after 1 month of addressing your dissatisfaction with the bank you can approach an RBI-appointed Banking Ombudsman.