The customer service rendered by IIFL is commendable. IIFL has a dedicated customer care helpline for home loans. You can call the IIFL customer care number home loan for queries related to home loans as well as initiate complaints with respect to home loans. In this article, you will get to know the various ways of contacting the customer care of IIFL home loan.
IIFL Housing Finance Limited is a subsidiary of IIFL Finance Limited and is one of the leading home loan providers in the market. If you intend to avail of a home loan from IIFL, you can be assured of uninterrupted assistance from IIFL Home Loan Customer Care right from applying for the home loan to resolving any issues regarding the home loan.
Also Read - Home Loan Tax Benefits
You can contact IIFL Home Loan Customer Care through any of the methods mentioned below:
Corporate Office,
IIFL Housing Finance Ltd,
Plot No. 98, Udyog Vihar Phase IV,
Sector 18, Gurgaon, Haryana 122016.
Additional Reading: CIBIL Score Required for Home Loan
The Customer Care Number of IIFL Home Loan is -
The above numbers are toll-free but are operational only between 9.30 am to 6.00 pm from Monday to Friday and between 9.30 am to 4.00 pm on Saturdays. The number is not operational on Sundays and Public Holidays.
But there is a chatbot option on the website of IIFL Housing Finance wherein your queries will be attended to 24 hours on all days. You can have a live chat to resolve your queries.
Also Check: CIBIL Score Customer Care Number
IIFL has a standard procedure for registering and disposal of complaints/grievances. Any one of the following methods can be adapted to register a complaint regarding home loans.
A register is also maintained at all IIFL Housing Finance branches for customers to register their complaints. The register will be reviewed by the Vigilance Officer at regular intervals and the complaints will be forwarded to the Customer Service Team for resolution.
IIFL House, Sun Infotech Park,
Road No. 16V, Plot No. B-23,
Thane Industrial Area, Wagle Estate,
Thane - 400064
For complaints registered at the branches, an acknowledgement will be provided within a week along with the designation and name of the official reviewing the complaint. If the complaint is registered through the dedicated helplines or the IIFL Home Loan Customer Care, a complaint reference number will be provided, and the customer will be informed about the progress.
IIFL Housing Finance Limited will review the issue and will send a final reply or request for further time with reasons. This will be done within 6 weeks from the date of receipt of the complaint. If the redressal provided at this level is not satisfactory, the customer will be advised about the procedure for escalation of the issue to higher levels.
The matrix for escalation of the complaint when the resolution provided at the branch level is not satisfactory is given below
Level 1: If an acknowledgement of the complaint received is not provided within 7 days or if the resolution is not as expected, you can raise an online request or put forward the issue to the grievances redressal officer Sugandha Kochar at gro@iifl.com or send a written representation to
IIFL Tower, 98, Udyog Vihar,
Phase-IV, Near Maruti Gate no-3,
Gurgaon, Haryana -122016
Level 2: If there is no response from the above channel within 14 days or if the response is unsatisfactory then you can write to the nodal officers designated location wise to redress complaints at their respective Email IDs.
Name of the Nodal Officer | Location | Email ID |
---|---|---|
Mr Sunil Chanda | North | nodalofficer@iifl.com |
Mr Hardik Panchal | East | nodalofficer@iifl.com |
Mr Kiran Gawand | West | nodalofficer@iifl.com |
Mr Baalji K | South | nodalofficer@iifl.com |
You will have to quote the complaint reference provided. You can also contact the nodal office team from Monday to Friday between 9.30 am to 6.00 pm by calling the numbers
You will be assured of a response/resolution within 14 working days.
Level 3: If the resolution provided by the above channel is disappointing then you can escalate the matter further to the next level by writing to
National Housing Bank,
Department of Regulation and Supervision,
(Complaint Redressal Cell),
4th Floor, Core-5A, India Habitat Centre,
Lodhi Road,
New Delhi- 110003
You can also email the complaint to crcell@nhb.org.in
Also Read - Tax Benefits on Second Home Loan
There are several branches of IIFL Housing Finance across the country. Listed below are branches in some of the major cities in the country.
City | Branch Address | Phone Number |
---|---|---|
Agra | UN 309, 3rd Flr, Padam Business ParkIns 1, Awas Vikas, Sikandra Yojna Sec 12A | 18602673000 |
Ahmedabad | No 4, 4th Flr, Ahmedabad Commerce House, Anandnagar Road Prahlad Nagar Ahmedabad - 380051 | 18602673000 |
Aurangabad | 3rd Floor, Oberai Chambers, Kranti Chowk Opp Government Milk Scheme Jalna Road
| 18602673000 |
Bengaluru | No 9, Gr Flr, Soma Merit, Taskar Town, Venkataswamy Naidu Street Shivajinagar Bengaluru - 560051 | 18602673000 |
Bhopal | No 183, 1st Floor Soni Bhawan, Zone 2 MP Nagar | 18602673001 |
Chandigarh | SCO No 2907/08, 2nd Floor, Dakshin Marg Sector 22C Adjacent to Karnataka Bank
| 18602673000 |
Chennai | 1, Office No 3E, 3rd Floor, Kences Tower, North Usman Road, Ramakrishna St Below Croma T Nagar
| 18602673000 |
Coimbatore | DN 657, 4th Floor, Tri Star Tower Avinashi Road Near Lakshmi Mills
| 18602673000 |
Dehradun | No 316, 2nd Floor, Purnima Plaza GMS Road | 18602673000 |
New Delhi | 30/30E, Upper Ground Floor Shivaji Marg | 18602673000
|
Gurugram | No 98, Phase 4 Udyog Vihar Gurugram - 122015 | 18602673000
|
Gwalior | D/1, Ground Floor Basant Vihar Gwalior - 474002 | 18602673000
|
Haridwar | 2nd Floor, Sant Bhawan, Ranipur Rd, Arya Nagar Jwalapur Haridwar - 249407 | 18602673000
|
Hyderabad | 5/9/22/B/501, My Home Sarovar Plaza, Secretariat Road Adarsh Nagar Hyderabad - 500004 | 18602673000
|
Indore | No 102 & 103, 15/2, Darshan Mall Race Course Road Indore - 452001 | 18602673000
|
Jabalpur | No 225, 2nd Floor, Napier Town Shastri Bridge Road Jabalpur - 482001 | 18602673000
|
Jaipur | D/46/B, No 307 to 312, Ambition Tower, Malan Ka Chauraha, C Scheme Subhash Marg Jaipur - 302001 | 18602673000
|
Jalandhar | No 96 Rajinder Nagar Opposite NRI Bhawan
| 18602673000
|
Jodhpur | E112, 2nd Flr, Kalpatru Shopping Centre, Bharat Plaza, Shastri Nagar Masuriya, Sec 4 Jodhpur - 342001 | 18602673000
|
Junagadh | 1st Floor, Moti Palace Moti Bagh Road Above HDFC Bank Junagadh - 362001 | 18602673000 |
Kanpur | No 306, 3rd Floor, Sai Square, Bhargava Estate Civil Lines Kanpur - 208001 | 18602673000 |
Karnal | SCO 408, Ground Floor Mugal Canal Karnal - 132001 | 18602673000 |
Kolkata | No 1, AC Market Shakespeare Sarani Kolkata - 700071 | 18602673000 |
Kota | 3 to 6, 2nd Flr, Ashirwad Gaurav Plaza, No 12/192 Gumanpura Kota - 324007 | 18602673000 |
Lucknow | TC 2/2 & Tc 5/5, 10th Flr, Cyber Heights, No 1017, Vibhuti Khand Gomti Nagar Lucknow - 226010 | 18602673000 |
Ludhiana | SCO No 21, 5th Floor Feroze Gandhi Market Ludhiana - 141001 | 18602673000 |
Madurai | No 58, 1st Floor, 80 Feet Road Anna Nagar Madurai - 625020 | 18602673000 |
Meerut | FN 01, 1st Floor, Star Plaza Begum Bridge Road Meerut - 250001 | 18602673000 |
Mysore | No 850, 1st Floor, New Kantharaj URS Road Kuvempunagar Mysore - 570023 | 18602673000 |
Navi Mumbai | No A 602, 6th Floor, BSEL Tech Park, Plot No 39/5 & 39/5A Vashi, Sector 30 Near Vashi Railway Station Navi Mumbai - 400705 | 18602673000 |
Nashik | CTS No 6944, Office No 8, 2nd Floor, Canada Corner, Viraj Corner Sharanpur Rd Nashik - 422005 | 18602673000 |
Noida Sector 63 | No 1, 1st Flr, Mahaluxmi Metro Tower, Plot No C/1 Vaishali, Sector 4 Ghaziabad - 201010 | 18602673000 |
Odhav | Shop No 101, 1st Floor, Riddim Plaza, Amar Jawan Circle Nikol Kathwada Road Ahmedabad - 382350 | 18602673000 |
Noida | A/1C & A/1D, 2nd Floor Gautam Budh Nagar, Sector 16 Noida - 201301 | 18602673000 |
Pimpri | CTS No 4278/1 to 7, 2nd Floor, Chichwad Near Kalika Mata Mandir Tanaji Nagar
| 18602673000 |
Raipur | 1st Floor Lal Ganga City Mart Opposite Hotel Amit Regency Banjari Chowk
| 18602673000 |
Rajkot | No 407, 4th Floor The Imperia Shastri maidan Above Federal Bank Rajkot - 360001 | 18602673000 |
Salem | No 4/2B, 1st Floor, Main Road Alagapuram Periya Pudur Salem - 636016 | 18602673000 |
Trichy | No 56, 5/2, 1st Floor, AM Plaza, Old Karur Road Chinthamani Tiruchirappalli - 620002 | 18602673000 |
Udaipur | 2nd Floor, 20 Westend Building Residency Road Above PC Jewellers
| 18602673000 |
Ujjain | No B4, Vishala, Dewas Road Rishi Nagar Ujjain - 456010 | 18602673000 |
Vadodara | No 303, 65 & 66, 3rd Flr, Goldcroft Cplx, Jetalpur Road, Vishwas Colony Opp Swathi Restaurant Alkapuri Vadodara - 390007 | 18602673000 |
Nellore | 1st Floor, Saibaba Temple, Swatantra Park St, Gandhibomma Pogathota Nellore - 524002 | 18602673000 |
Virar (Maharashtra) | No 306/310 Parikh Commercial Centre Premium Park Boling Agashi Road Above OTW Hotel Virar - 401303 | 18602673000 |
Visakhapatnam(Andhra Pradesh) | FN 301, DN 46/15/32/5, Kandarpa Cplx Dondaparthy Main Road Visakhapatnam - 530016 | 18602673000 |
Warangal | SN 30 to 32, 2nd Floor, No 9/1/3 to 7 Warangal Central Complex JPN Road Warangal - 506002 | 18602673000 |
Also Check: SBI Home Loan CIBIL
There is no dedicated IIFL Home Loan Customer Care Number for NRIs. They can correspond with Customer Care through Email. The email IDs that they can write to are:
Additional Info: Best Home Loan Interest Rates @6.70%
The Email IDs of IIFL Home Loan Customer Care are:
Also Read - Home Loan Disbursement Process
Home Loan customers can get online assistance from IIFL for:
You can lodge a complaint online by visiting the website of IIFL. You will have to complete a complaint form available on the website. The details required will be the name of the complainant, account number, email ID, mobile number, location and a brief description of the complaint. You should not forget to mention the complaint reference number if you are escalating the matter to higher levels for a fair redressal.
Also Check: CIBIL Defaulters List
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There are various contact options:
customergrievances@indiainfoline.com to register complaints.
IIFL Housing Finance Ltd,
Plot No. 98, Udyog Vihar Phase IV,
Sector 18, Gurgaon, Haryana 122016.
You can call the toll-free numbers 1860-267-3000, 7039-050-000 and follow the IVR instructions to reach out to the customer care executive.
What is the toll-free number of IIFL Home Loan customer care?
The toll-free numbers of IIFL Home Loan Customer Care are 1860-267-3000, and 7039-050-000.
No. IIFL Home Loan Customer Care works only between 9.30 am to 6.00 pm from Mondays to Fridays and 9.30 am to 4.00 pm on Saturdays. But you can have a live chat with Shrishti 24 x 7 and get solutions for all your queries.
What are the options for NRIs to connect with IIFL Home Loan Customer Care?
There is no exclusive number for NRIs. They can write to IIFL Home Loan Customer Care at cs@indiainfoline.com or customergrievances@indiainfoline.com for details regarding home loans or register complaints respectively.
Yes. Shrishti is available on the website of IIFL Finance Limited for a live chat regarding IIFL home loans.
You can call IIFL Home Loan Customer Care for details regarding interest rates on IIFL Home Loans.
Also Check: IIFL CIBIL Score