IIFL Home Loan Customer Care Number

IIFL Housing Finance Limited is a subsidiary of IIFL Finance Limited and is one of the leading home loan providers in the market. If you intend to avail of a home loan from IIFL, you can be assured of uninterrupted assistance from IIFL Home Loan Customer Care right from applying for the home loan to resolving any issues regarding the home loan.

You can contact IIFL Home Loan Customer Care through any of the methods mentioned below:

• Call the toll-free IIFL Home Loan Customer Care Number 1860-267-3000, 7039-050-000 between 9.30 am and 6.00 pm from Monday to Friday and between 9.30 am to 4.00 pm on Saturdays. The numbers are not operational on Sundays and Public Holidays.
• You can write to IIFL Home Loan Customer Care at cs@indiainfoline.com for information or any queries regarding home loans and at customergrievances@indiainfoline.com to register a complaint.
• You can also request a callback by providing your mobile number, email ID, and details of the query.
• You can get in touch with the Corporate Office of IIFL Housing Finance at

Corporate Office,

IIFL Housing Finance Ltd,
Plot No. 98, Udyog Vihar Phase IV,
Sector 18, Gurgaon, Haryana 122016.

The Customer Care Number of IIFL Home Loan is -

• 1860-267-3000
• 7039-050-000

The above numbers are toll-free but are operational only between 9.30 am to 6.00 pm from Monday to Friday and between 9.30 am to 4.00 pm on Saturdays. The number is not operational on Sundays and Public Holidays.

But there is a chatbot option on the website of IIFL Housing Finance wherein your queries will be attended to 24 hours every day. You can have a live chat to resolve your queries.

IIFL has a standard procedure for registering and disposal of complaints/grievances. Any one of the following methods can be adapted to register a complaint regarding home loans.

• Call the dedicated IIFL Customer Care Number Home Loan 1860-267-3000, 7039-050-000 between 9.30 am to 6.00 pm from Monday to Friday and between 9.30 am to 4.00 pm on Saturdays. The numbers are not available on Sundays and on Public Holidays.
• You can register the complaint online at https://www.iifl.com/contact-us/raise-a-request. You will be provided with a complaint reference number which has to be quoted if the complaint is escalated to higher levels.
• You can drop your suggestions/complaints in the suggestions/complaints box that is available at all IIFL Housing Finance branches. The box will be opened at periodical intervals by the Vigilance Officer, and the complaints will be forwarded to the Customer Service Team for redressal.

A register is also maintained at all IIFL Housing Finance branches for customers to register their complaints. The register will be reviewed by the Vigilance Officer at regular intervals and the complaints will be forwarded to the Customer Service Team for resolution.

• The customers can also pen down the complaint and send it to
  • IIFL Finance Limited

IIFL House, Sun Infotech Park,

Road No. 16V, Plot No. B-23,

Thane Industrial Area, Wagle Estate,

Thane - 400064

Redressal procedure and the time frame

For complaints registered at the branches, an acknowledgement will be provided within a week along with the designation and name of the official reviewing the complaint. If the complaint is registered through the dedicated helplines or the IIFL Home Loan Customer Care, a complaint reference number will be provided, and the customer will be informed about the progress.

IIFL Housing Finance Limited will review the issue and will send a final reply or request for further time with reasons. This will be done within 6 weeks from the date of receipt of the complaint. If the redressal provided at this level is not satisfactory, the customer will be advised about the procedure for escalation of the issue to higher levels.

The matrix for escalation of the complaint when the resolution provided at the branch level is not satisfactory is given below

Level 1: If an acknowledgement of the complaint received is not provided within 7 days or if the resolution is not as expected, you can raise an online request or put forward the issue to the grievances redressal officer Sugandha Kochar at gro@iifl.com or send a written representation to

IIFL Tower, 98, Udyog Vihar,
Phase-IV, Near Maruti Gate no-3,
Gurgaon, Haryana -122016

Level 2: If there is no response from the above channel within 14 days or if the response is unsatisfactory then you can write to the nodal officers designated location-wise to redress complaints at their respective Email IDs.

You will have to quote the complaint reference provided. You can also contact the nodal office team from Monday to Friday between 9.30 am to 6.00 pm by calling the numbers

• +91 22-45205810
• +91 22-68178410

You will be assured of a response/resolution within 14 working days.

Level 3: If the resolution provided by the above channel is disappointing then you can escalate the matter further to the next level by writing to

National Housing Bank,
Department of Regulation and Supervision,
(Complaint Redressal Cell),
4th Floor, Core-5A, India Habitat Centre,
Lodhi Road,
New Delhi- 110003

You can also email the complaint to crcell@nhb.org.in

There are several branches of IIFL Housing Finance across the country. Listed below are branches in some of the major cities in the country.

There is no dedicated IIFL Home Loan Customer Care Number for NRIs. They can correspond with Customer Care through Email. The email IDs that they can write to are:

• cs@indiainfoline.com for details regarding home loans
• customergrievances@indiainfoline.com to register complaints

The Email IDs of IIFL Home Loan Customer Care are:

• cs@indiainfoline.com for details regarding home loans
• customergrievances@indiainfoline.com to register complaints

Home Loan customers can get online assistance from IIFL for:

• Collecting details about the IIFL Home Loans
• Applying for a home loan
• Queries regarding home loans
• Registering a complaint
• Tracking the status of the loan application
• Tracking the status of the complaint registered

You can complain online by visiting the website of IIFL. You will have to complete a complaint form available on the website. The details required will be the name of the complainant, account number, email ID, mobile number, location, and a brief description of the complaint. You should not forget to mention the complaint reference number if you are escalating the matter to higher levels for fair redressal.