Indiabulls Home Loan Customer Care

Contacting Indiabulls Customer Service Centre is just a call away. You can access customer care toll-free number from both mobile and landline phones.

Make sure you clearly explain your query with correct details. Call on working days, from Monday to Saturday between 9 a.m. to 6 p.m. The service is not available on second and third Saturdays and other public holidays and bank holidays.

Additional Information: know Personal loan Customer Care Details For Different Banks.

For assistance on your registered mobile number, you just need to SMS 'HOME' to 56677.

Another hassle-free way to connect with your lender is by sending an email. You can use the following mail IDs for your concerns.

Indiabulls values customer feedback and suggestions and extends multiple contact points for the customers. You can Contact Customer Care Team in person, by a call, by post, e-mail or online support form. The Housing Finance Company ensures a quick response within three working days of receiving the complaint.

The complaints received as hardcopy/letter are automatically recorded in the complaints register. The customer care team works on such request on an urgent basis.

Escalation Matrix

Level 1: Visit the IHFL branch and register the complaint. Alternatively, contact the Branch Head by phone, Email or post.

Level 2: If your query raised at level 1 is not responded within 7 working days, call customer care customer helpline 1800-200-7777 (Toll-free).

Alternatively, write your request to Indiabulls Home Loan- Head, Customer Care:

Indiabulls Housing Finance Limited,  
18th Floor, Tower-3, Indiabulls Finance Centre,  
Senapati Bapat Marg, Elphinstone Road-  
West, Mumbai - 400013, Maharashtra, India.  
Contact Number: 022-61891043.

Email: grievance_ihfl@indiabulls.com

Contact details of Indiabulls Housing Finance Limited, Nodal Officer:

The General Manager,  
Nodal Officer, Grievance Redressal,  
Indiabulls Housing Finance Limited  
Indiabulls House, 448-451, Udyog Vihar Phase V,  
Gurugram-122016, Haryana, India.

Contact: 0124-6681168

Email: robin.marwaha@indiabulls.com

Level 3: After waiting for another week at Level 2, you can contact Corporate Office, Gurgaon.

Level 4: After 30 days of raising the complaint, the customer can approach National Housing Bank to register their complaint with the HFC.

General Manager, National Housing Bank,

CRC, 4th Floor, Core 5A,  
India Habitat Centre, Lodhi Road,  
New Delhi - 110003, India

Or, directly upload complaint at GRIDS facility at the NHB website.

Send an email at crcell@nhb.org.in

If you have any Home Loan product query or want to assess your eligibility for Top Up or Balance Transfer loans contact MyMoneyMantra.

MMM is a leading financial services distributor in India. You can contact toll-free customer care team at 1800 103 4004 or write your complaint at contactus@mymoneymantra.com