Indian Bank Loan Customer Care

Indian Bank is a public sector bank in India that offers various banking products and services. You can contact the Indian Bank customer care team for all your queries and issues. Below are the details of the customer care of the bank including the Indian Bank Personal Loan customer care number, email id, etc.

There are multiple Indian Bank customer care numbers for different purposes. Below are the details:

• National Indian Bank toll-free numbers for customer complaints:
  • 1800 4250 0000
  • 18004254422
• Corporate office customer service cell contact numbers:
  • 044-25279978
  • 044-25279979
• Non-Toll-free Number:
  • 044 - 25262999
  • 044 - 2522 0138
  • 044- 2522 1320

Customers can give a missed call from their registered mobile number to the numbers given below to receive their account balance information instantly via SMS:

• 081087 81085
• 092895 92895

To block all digital channels in case of any fraudulent digital transactions, customers can type BLOCK and send an SMS to any of the following numbers:

• 092310 00001
• 092895 92895

Following are the Indian Bank email IDs of Indian Bank customer care:

If you have any query, feedback, or complaint about Indian Bank credit card, you can write your concern and send it via email to the following customer care email ID of Indian Bank:

• creditcard@indianbank.co.in

If you have any concerns regarding other products and services offered by the Indian Bank or even if you have any Indian Bank complaints, send them to the following email addresses:

• indmail@indianbank.co.in
• customercomplaints@indianbank.co.in

You can also share your concern via post to the following address:

• Address: Indian Bank, Corporate Office No. 254 - 260, 
  Avvai Shanmugam Salai, Royapettah, 
  Chennai - 600 014.
• Ph: 044-2813 4401 / 4308
• Fax: 044-28134021
• Website: For any products and services-related information of the bank, you can visit the official website of the Indian Bank. Following is the link for their official website: https://www.indianbank.in/

Existing, as well as new customers of Indian Bank, can lodge their complaints online on the CGRS portal, which is the Customer Grievance Redressal System of the bank.

Following is the step-by-step process to lodge your Indian Bank online complaint on the CGRS portal:

• Open the CGRS portal by clicking the link: https://apps.indianbank.in/cgrc/frm_cgrs_cust_welcome.aspx
• Click on ‘continue’ to proceed to complain if you haven’t already lodged it, otherwise click on ‘exit’ to exit from the portal.
• Continue to https://apps.indianbank.in/cgrc/frm_cust_comp.aspx
• If you have already complained enter your Valid Ticket ID and click on ‘Track’ to know its status.
• To lodge a new complaint, enter the required details as mentioned below:
  • Customer type
  • Name of the complainant (in case of a new customer)
  • Account number (in case of an existing customer)
  • Telephone number
  • Mobile number
  • Email
  • Product/service about which you have a complaint, such as Wealth products, loans, and advances, digital banking, deposits, etc.
  • Product and services in detail
  • Nature of complaint
  • The root cause of the complaint
  • Transaction date
  • RR/Transaction Number/ Sequence Number
  • Brief details of your complaint
  • Transaction amount
  • Claimed amount (in Rs.)
  • Enter Branch
  • Terminal ID/ATM ID
  • Card Number
• Then type the code shown on the screen.
• Click on ‘Submit’ to lodge the complaint or click on ‘Reset’ if you want to enter the details again.

Guidelines to complain:

• If you have already lodged your complaint and the status is under progress, do not complain again as it is already taken up for resolution. 
• As per Indian Bank’s Policy, other than the extraordinary situations, the bank will initiate steps for resolving and replying to your complaint within 21 days. 
• In the case of ATM Cash/ POS/ E-commerce/ AEPS transactions-related complaints, wait for 5 days from the date of the transaction as most transaction failures are re-credited within 5 days. If it does get re-credited within 5 days, you may lodge your complaint in the CGRS portal.
• In case of IMPS/ UPI/ Internet Banking transaction failure-related complaints, wait for 1 day from the date of the transaction as most of such transaction failures are re-credited within a day. If it does not get re-credited within 2 days from the transaction date, you may lodge complaints in the CGRS portal.

Apart from the above CGRS grievance portal, Indian Bank also provides the following: 

• Pradhan Mantri Jan Dhan Yojana (PMJDY) Grievance Portal: https://pmjdy.net/user_feedback.aspx
• Grievance Redressal – Scheme for grant of ex-gratia payment of the difference between compound and simple interest: https://apps.indianbank.in/GrevRedressal/
• Online complaint registrations with cyber police: https://www.cybercrime.gov.in/
• National Cybercrime Helpline Number: 155260