Indusind Bank Credit Card Customer Care

Need Help with IndusInd Bank Credit Card issues? You can contact IndusInd Bank Credit Card Customer Care for any credit card-related issues. You have applied for a credit card and need t know the status of the application, you can call IndusInd Bank Credit Card Application Status Customer Care. For suspicious transactions using your credit card, you can call the IndusInd Credit Card Customer Care No to report the transaction as well as block the card. Get all the information about different Customer Care numbers from this article.

The IndusInd Bank Credit Card Customer Care No you can contact 24 x7 are given below. The IndusInd Credit Card Customer Care Number given below is for customers within India. Ensure to make the call from the mobile number registered with the bank

• 1860 267 7777
• +91 22 4220 7777

A cardholder in Delhi can raise the credit card queries by dialing the IndusInd Bank Customer Care no Delhi -1860 267 7777. For any credit-related issues faced by customers from Bangalore the IndusInd Bank Credit Card Customer Care Number, Bangalore will be 1860 267 777. Likewise, the cardholder residing in Mumbai can contact IndusInd Bank Credit Card Customer Care Number Mumbai 1860 267 7777 for any credit card-related issues.

In general, the IndusInd Credit Card Customer Care toll-free number for all the customers in India will be 1860 267 7777

At present IndusInd Bank has the missed call facility only for getting the account balance, last 5 transactions, mini statement, and other savings/current account-related details. For any Credit Card related services, you will have to either call on IndusInd Bank Credit Card Customer Care Number or apply for Indus Alerts i.e., Credit Card Alert Service.

You can use the IndusAlerts for credit card-related alerts like current available balance, latest statements, request for IVR OTP, blocking the card, the total amount due, minimum amount due, accumulated reward points, the due date for credit card bill payment, etc. All you have to do is to format the message for the individual query as shown below and send an SMS to 5676757.

XXXX are going to be the last four digits of your credit card.

To avail of the IndusAlerts service, the credit card should be an active one and the mobile number must be the one registered with the bank.

Enquiries related to IndusInd Bank Credit Card can be made from all over India from your home as well, with just a phone call to IndusInd Credit Card Customer Care or by writing to IndusInd Bank Credit Card Customer Care Email Id.

The credit card inquiry could be about the accumulated reward points, the total amount due or the minimum amount due as per the latest statement generated, the due date of credit card bill payment, the billing cycle, the available credit limit, reporting of suspicious transactions, request for blocking of the card, procedure for credit card replacement, etc.

You can call the following IndusInd Credit Card Customer Care No given below

• 1860 267 7777
• +91 22 42207777

You can use the IndusInd Bank Credit Card Customer Care Email ID given below for all your queries

• For All Customers: reachus@indusind.com
• For NRI Customers:nri@indusind.com
• Exclusive Customers: exclusive@indusind.com
• IndusInd Customer Care: customercare@indusind.com

Whenever you are raising a query you should have the credit card number handy and if a call is made it should be from the mobile number that is registered with the bank. For the latest statement through email ID, you should provide the Email ID that is registered with the bank.

If as an international customer you have an issue with your credit card you can raise a query by calling the IndusInd Credit Card Customer Care Number dedicated to international customers i.e., +91 022 4220 7777.

Alternatively, you can also write on IndusInd Bank Credit Card Customer Care Email ID nri@indusind.com.

There are various levels of Grievance Redressal Escalation depending on the customer’s satisfaction with regard to the solution to their query.

Level 1

You can initiate the complaint/query by calling the IndusInd Bank Credit Card Customer Care Number 1860 267 7777/1800 209 0061. International customers can call the IndusInd Credit Card Customer Care Number +91 22 4220 7777.

You can also send an email to IndusInd Credit Card Customer Care Email Id premium.care@indusind.com.

You can also write to

Head – Card Services at

701/801 Solitaire Corporate Park

167, Chakala Andheri (East), Mumbai-400 093.

Once the complaint or query is registered, it will take 7 working days for them to process the complaint/query and get back to you.

Level 2

If the solution given by the IndusInd Bank Customer Care is not satisfactory you can escalate the query/complaint to the next level i.e., to the Nodal Officer and the Chief Customer Service Officer of the bank. The Nodal Officer is the customer service implementing authority for all queries/complaints of the bank.

The Nodal Officer for IndusInd Bank is Mr. Vikas Nigam. You can contact the Nodal Officer through phone, Email and also can write to him.

Mr. Vikas Nigam

Senior Vice President & Principal Nodal Officer

IndusInd Bank Ltd. 2nd Floor, Building No.7,

Solitaire Corporate Park Chakala,

Andheri (E), Mumbai- 400093.

E-mail: nodal.officer@indusind.com

Tel. No.: (022) 6641 2267

Fax: (022) 6641 2318

Level 3

If the resolution to your query/complaint by the Nodal Officer is not satisfactory, the query/complaint can be escalated to the Internal Ombudsman. The Chief Customer Service Officer is also the Internal Ombudsman and carries the responsibility of resolving all the complaints that are escalated from the Nodal Officer’s level. The final solution for the issue will be awarded by the Internal Ombudsman.

There is a dedicated Nodal Officer for each Zone. The Nodal Officers' contact details for different Zones are given below.

The IndusInd Bank Credit Card Customer Care Postal Address is given below and you can write to this address with regard to your credit card queries/complaints

Head - Customer Care

OPUS Center

Andheri (East)

Mumbai 400093

You can contact the IndusInd Credit Card Customer Care through the dedicated telephone numbers for different credit card variant.