mPokket Loan Customer Care

If you have any query, complaint, or feedback regarding mPokket products, you can reach them at the following mPokket helpline number anytime between 09:00 am to 7:00 pm from Monday to Saturday:

mPokket customer care no: 033 - 6645 2400

If you can’t reach the mPokket helpline number mentioned above, you can send your query to the customer service agents of mPokket via email. The agents are available from 10 AM to 7 PM every day to assist you with any problem.

mPokket customer service email address: support@mpokket.com.

If you can’t reach the customer care team via the mPokket loan customer care number or email id, you can fill up the online query form to submit your concern. mPokket’s customer service agents are available from 9 AM to 7 PM to assist you with any problem.

Following are the steps to submit your concern through the online query form:

• Visit https://mpokket.co.in/contact-us/
• Type your email id
• Enter the subject of your concern. For example, the loan amount did not disburse, did not get the entire loan amount,
• charged an additional fee, etc.
• Provide a detailed description of your query.
• Enter the given CAPTCHA code.
• Click on the ‘Submit’ button to submit your query.
• You will receive a call from the mPokket helpline phone number soon.

You can visit the lender’s office from 9 AM to 8 PM at the following corporate address:

PS Srijan Corporate Park, Tower 1, 12th Floor, 
Unit No. - 1204, 2, EP & GP, Sector V, 
Bidhannagar, Kolkata, West Bengal 700091
Phone: 033 6645 2400

The mPokket customer service team is responsible for the resolution of any customer complaints/grievances to their satisfaction within a period of 14 working days. Every attempt will be made to provide the customer with a suitable and appropriate alternate solution wherever possible. However, if the customer is still dissatisfied with the resolution, they can escalate their issue through the mPokket grievance redressal mechanism as mentioned below.

Customers can raise their concerns/complaints/queries/enquiries regarding the platform, repayment schedule, processing fee, other charges, or any other concern related to the mPokket products to authorised representatives of the lender through any of the ways/modes mentioned below:

• Voice Support: Customers can call us at mPokket’s customer care number at 033 - 6645 2400 between 09:00 am to 7:00 pm from Monday to Saturday.
• Email Support: Customers can also write to mPokket at support@mpokket.com by mentioning their loan account number and contact number in the email. 

Customers will receive a response from the customer support team within 10 business days. There can be instances wherein the team may even take up to 14 days to respond/reply.

Escalations:

• Level 1: You can escalate the matter to supervisor@mpokket.com if you are not satisfied with the response received from the customer care team. Depending on the nature of your query/dispute/grievance, the team will send a written reply/resolution within 10 business days on your registered email id with mPokket.
• Level 2: If you are not satisfied with the response received at Level 1, you can further escalate the matter/query/complaint to the Grievance Redressal Officer at the details mentioned below:

Grievance Redressal Officer – Sumanta Mukherjee
Email: grievance@mpokket.com
Address: PS Srijan Corporate Park, Unit 1204, Sector V, Kolkata – 700091