RBL Bank Credit Card Customer Care
Ratnakar Bank Limited (RBL) is one of the popular scheduled commercial banks in India. With its roots in the pre-independence era, the bank has a robust network of 268 bank branches, 213 outlets, and 382 ATMs. RBL Bank has a solid customer base of over 5.33 million customers spread across India. Currently, RBL Bank serves the following 6 verticals: Corporate & Institutional Banking, Commercial Banking, Branch & Business Banking, Agri Business Banking, Development Banking & Financial Inclusion, Treasury and Financial Markets Operations.
RBL Bank Credit Card Helpline Numbers
For one-on-one interaction with a customer care representative for queries related to your RBL credit card, call the RBL Toll Free Credit Card Helpline numbers:
- Banking Queries: +91 22 61156300 to 99, 1800 123 8040 (Toll Free)
- Credit Card Queries: 022 6232 7777, 1800 121 9050 (Toll-Free), 022 711 90 900
- Fraud & Vigilance Report: +91 22 61156300 to 99
RBL Bank Customer Care Email ID
It is not always possible to get a resolution to your complaint in a telephone conversation. You would require the email contact details for the step-by-step redressal of your query. Customer Care Email ID for RBL banking and credit card customers
- customercare@rblbank.com
- cardservices@rblbank.com
- supercardservice@rblbank.com
- vigilance@rblbank.com
Mention your query details along with your customer ID/ account number or credit card number within your email message. The RBL bank assures you a quick response within a week.
RBL Bank Social Media Contact Points
In this age of internet, social media plays a crucial role in building up a brand reputation. Companies use social media channels as a key platform to communicate with clients. Social media helps brands reach customers more efficiently.
- Facebook: https://www.facebook.com/TheRBLBank
- Twitter: https://twitter.com/rblbank
- Linkedin: https://www.linkedin.com/company/rbl-bank
You can share your concerns on any of these mediums and expect a swift reply.
Step-by-Step Grievance Redressal Process for RBL Credit Cards
Step 1: The first point of contact with the bank should be via an online form, customer care call, email or post.
- The contact form can be reached here: https://www.rblbank.com/suggestion-and-complaints
- Use RBL's dedicated customer service contact number 1800 121 9050. It is a 24-Hrs Toll-free number for credit card customers.
- You can email your grievance at cardservices@rblbank.com
- Or send your communication by courier or speed post.
Use the following address for establishing the written communication:
Manager - Credit Cards Service,
RBL Bank Limited
Cards Operating Centre - COC,
JMD Megapolis,
Unit No 306-311 - 3rd Floor
Sohna Road,
Sector 48, Gurgaon,
Haryana 122018
The bank assures to respond you within 10 working days. Kindly share your full name, account details, contact details (address, telephone number, and e-mail).
Step 2: If you are dissatisfied with the response received at the first level, you can raise the concerns to the head of the credit card service
Here are the contact details:
Head - Cards Services
RBL Bank Limited
Cards Operating Centre - COC,
JMD Megapolis,
Unit No 306-311 - 3rd Floor,
Sohna Road,
Sector 48, Gurgaon,
Haryana 122018
Or, send an email here: headcardservice@rblbank.com
Specify the complaint reference number and your account details in the message.
Step 3: You must wait for 4 working days after contacting Cards Services Head. In case, you do not receive any satisfactory response, contact the RBL Nodal Officer.
RBL Nodal Officer Contact details:
Ms. Rozina Sehgal,
RBL Bank Limited
Cards Operating Centre - COC,
JMD Megapolis,
Unit No 306-311 - 3rd Floor
Sohna Road,
Sector 48, Gurgaon,
Haryana 122018
RBL Nodal Officer's Email ID: principalnodalofficercards@rblbank.com
Contact number: 0124 - 6102221
The nodal officer will acknowledge your complaint and assure grievance redressal within 10 working days. In case more time is required, the bank will explain the reasons to you.
State-Wise Contact Details of Nodal Officers
| Nodal Officer Name | Location/Zone | Contact Details |
|---|---|---|
| Ms. Preethi Vijaygopal | South & Goa | RBL Bank Limited First Floor, Rashmi Towers , No.1, Valluvarkottam High Road, Nungambakkam, Chennai - 600 034. Contact Number: 044-40431529 |
| Mr. Zaheerul Hasan | Delhi, NCR, Uttar Pradesh, Gujarat, Rajasthan, Punjab | RBL Bank Limited Upper Ground Floor, Hansalaya Building, 15, Barakhamba Road, New Delhi, 110001. Contact Number: 011-49386421 |
| Ms. Michelle Alistair | MP & Kolkata | RBL Bank Limited Thapar House, 25 Brabourne Road, 1st Floor, Kolkata - 700 001.
|
| Ms. Sejal Rajput | Maharashtra | RBL Bank Limited India Bulls Centre, Tower 2B, 9th Floor, 841 Senapati Bapat Marg, Lower Parel - 400 013. Contact Number: 022-43020781 |
Banking Ombudsman
However, in the case where the issue is still not resolved after 30 days of raising the query, you can contact the Banking Ombudsman and request an independent review: http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=164
Customer Relationship
RBL Bank highly values customer relationships and extends multiple channels for fast and transparent communication with its customers. You can conveniently share your experience, suggestions, complaints, feedback, and thoughts without delay online on the official RBL website.
You can directly contact RBL Bank online on the links shared below:
- https://www.rblbank.com/feedback
- https://www.rblbank.com/suggestion-and-complaints
- https://www.rblbank.com/share-your-thoughts