SBI Credit Card Customer Care
SBI offers some of the best credit cards in the market today with great features and benefits to enjoy. If you are an SBI credit card customer you must learn about your SBI Credit Card Customer Care to enjoy better services and derive more out of your card experience. Read on to find out all about SBI Credit Card Customer Care.
How to contact SBI credit card customer care?
To ensure seamless and world-class customer support, the SBICard has created a user-friendly online platform wherein users can sign-in and register their complaints and concerns in a private window. With every communication, you get a unique customer reference number that can be shared for further correspondence.
SBI Credit Card Customer Care Contact Points
| Medium | Purpose | Contact Details |
Phone (Pan India) | SBI Credit Card Customer Care Number | 39 02 02 02 (prefix "local STD code") |
| SBI Credit Card Toll-Free Number | 1860 180 1290 | |
SBI Simply SMS Services
| SMS HELP to 5676791 to get account information.
Balance inquiry BAL XXXX Available credit and cash limit AVAIL XXXX Block lost or stolen card BLOCK XXXX Last payment PAYMENT XXXX Reward point summary REWARD XXXX Subscribe to e-statement ESTMT XXXX For duplicate statement DSTMT XXXX MM (Statement Month in MM) | |
| Missed Call Service (Give a missed call to know about your SBI credit card status instantly) | Balance Enquiry: 8422845512 Available Credit and Cash Limit: 8422845513 Rewards Point Summary: 8422845514 Last Payment Status: 8422845515 | |
| Post | Correspondence | SBI Card, P.O. Bag 28, GPO, New Delhi - 110001 Head office: |
| FAX | Directly contact SBI to send your documents and card application | 0124-2567131 |
| Helpline | IRCTC SBI Credit Card Helpline | 39 02 12 12 (prefix local STD code) 1800 180 1295 |
| To send your requests/ queries/ complaints | Visit https://www.sbicard.com/en/webform/write-to-us.page and login to send a mail. Website: www.sbicard.com SBI Credit Card Customer care email ids: nodalofficer@sbicard.com customerservicehead@sbicard.com ceo@sbicard.com | |
| Social Media | @SBICard_Connect |
SBI Credit Card Grievance Redressal Numbers
If you have a complaint or a concern that is not listed above, call the SBI credit card customer helpline between 8 AM to 8 PM from Monday to Saturday.
SBI credit card customer care numbers are:
SBI credit card customer care toll-free number: 1800 180 1290;
SBI credit card customer care regular numbers: 1860 180 1290; 39 02 02 02 (Prefix local STD code)
SBI Customer Care Email ID
You can log in and send a mail to raise an issue or share feedback.
Or, email to SBI credit card customer care at: feedback@sbicard.com
For, unresolved queries reach at:
nodalofficer@sbicard.com
customerservicehead@sbicard.com
ceo@sbicard.com
Corporate credit card users can reach here:
sbicorporate.services@sbicard.com
SBI Credit Card Customer Care Address:
You can write your grievances to SBI Customer Services Manager:
Manager- Customer Services
SBI Cards & Payment Services Pvt.Ltd.
DLF Infinity Towers,
Tower C, 12th Floor,
Block 2, Building 3, DLF Cyber City,
Gurgaon -122002 (Haryana) India
If you are dissatisfied with the response, you can escalate your query and review the Escalation Matrix online here:
https://www.sbicard.com/en/webform/escalate-login.page
You can also contact Grievance Redressal Officer:
Ms. Rupali Bhardwaj
Principal Nodal Officer
DLF Infinity Towers, Tower C, 10th-12th Floor,
Block 2, Building 3, DLF Cyber City, Gurgaon -122002 (Haryana) India.Or, walk into the nearest SBI credit card branch.
Lost or Stolen Cards
In case of a card loss or suspicion of a fraudulent activity take following steps:
- Log on to sbicard.com
- Click 'Block Lost Stolen Card'
- Confirm Card Block
You can also SMS BLOCK XXXX to 5676791 from your registered mobile number.
(XXXX = Last 4 digits of your SBI Card)
You can also call customer care Helpline numbers as shared above.
Customer Service for Credit Card Loss outside India
For the loss of SBI Corporate Card, when you require urgent cash outside India, call 24X7 Visa toll-free helpline number for emergency card related assistance within 3 working days of the loss.
You will be provided with a replaced emergency card with a validity of 30 days.
Contact SBI Card helpline after your return to India.
Cash disbursement is only available for card members having cash facility on their card.
The Banking Ombudsman Scheme 2006
SBI is the second largest credit cards provider in India and thus is covered by Reserve Bank of India's Banking Ombudsman Scheme, 2006.
If you do not get a satisfactory response within 30 days of lodging a complaint with SBI, you can approach the Banking Ombudsman.
SBI Credit Card Customer Care Numbers (City-Wise)
| Delhi | 011 - 2336 1631 011 - 2334 5756 011 - 2336 1070 |
| Bangalore | 080 - 2594 3030 |
| Mumbai | 022 - 2644 5532 022 - 2644 5533 |
| Chennai | 044 - 28214635 |
| Hyderabad | 040 - 24756925 |
City Wise SBI credit card Head Office Address
You can send your queries directly to SBI offices. Contact details are shared below:
| City (Code) | Address |
| Kolkata (SBICardKol) | SBI Card, 3rd floor, Block A, Apeejay House, 15 Park Street, Kolkata, West Bengal, India - 700 016 |
| Chennai (SBICardChennai) | SBI Card, 10th Floor, TVH Agnitio Park, No.141 Rajiv Gandhi Salai, Kandanchavadi, Chennai, Tamil Nadu, India-600096 |
| New Delhi (SBICardDEL) | SBI Card, Fourth Floor, Unit No. 401,402, Aggarwal Millennium Tower, E-1,2,3- Netaji Subhash Palace, Wazirpur, Delhi, New Delhi, India -34 |
| Gurgaon (SBICardGurgaon) | SBI Card, 2nd Floor, DLF Infinity Towers, Tower B, Block 2, Building 4, DLF Cyber City, Gurgaon, Haryana, India-122002 |
| Ahmedabad (SBICardAhme) | SBI Card, Corporate House, Ashram Road, Gujarat, Ahmedabad, India-380009 |
| Kochi (SBICardCochin) | SBI Card, Center-A, 7th floor, Alapatt Heritage, M.G. Road, North End Kochi, Ernakulam, Kerela, India-682035 |
| Hyderabad (SBICardHBD) | SBI Card, Unit Nos. 3C, 3D & 3E, 3rd Floor, Queens Plaza, 1-8-382, Queens Plaza S.P. Road, Secunderabad, Telangana, India-500003 |
| Bengaluru (SBICardBangalore) | SBI Card, Unit Nos. 1001 - 1002, 10th Floor, A- Block, Embassy Heights, 13, Magrath Road, Ashok Nagar, Bangalore, Karnataka, India-60025 |
| Coimbatore (SBICardCoimbatore) | SBI Card, Regus Business Center, Srivari Srimath, 3rd Floor, Door No-1045, Avinashi Road , Coimbatore, Tamil Nadu, India-641018 |
| Lucknow (SBICardLucknow) | SBI Card, 5th Floor, BBD Viraj Tower, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh, India-226010 |
| Jaipur (SBICardJaipur) | SBI Card, S3-S7, First Floor, Geejgarh Tower, Hawa Sadak, Civil Lines, Jaipur, Rajasthan, India-302006 |
| Chandigarh (SBICardChandig) | SBI Card, SCO 171-172, Ground Floor, Madhya Marg, Sector - 8, Chandigarh, Chandigarh, India |
| Mumbai (SBICardMumbai) | SBI Card, 301-B, 3rd Floor, Silver Utopia, Cardinal Gracious Road (Guru Hargovindji Road), Andheri East, Chakala, Mumbai, Mumbai Rural, Maharashtra, India- 400059 |
| Pune (SBICardPune) | SBI Card, 6th Floor, Suyog Platinum (Adjacent to Conrad Hotel), Mangaldas Road, Pune, Maharashtra, India- 411001 |
| Bhubaneshwar (SBICardBhubaneshwar) | SBI Card, 16 & 17, 1st floor, Block 1 & 2, BMC Bhawani Mall, Saheed Nagar, Bhubaneshwar, Orrisa, India-751007 |
Contact number: 1800 180 1290 (toll free) / Dial 39 02 02 02 (prefix local STD code)
Website: www.sbicard.com
Monday to Saturday : 10 am to 4 pm|Not open on 2nd and 4th Saturdays of the month
SBI NRI International Toll-Free Numbers
| Country | Toll-Free Number |
| Australia | 1800-012-473 |
| Bahrain | 80-801-724 |
| Belgium | 80-076-562 |
| Canada | 1866-3284-209 |
| France | 800-740-849 |
| Germany | 800-183-0736 |
| Hong Kong | 800-932-045 |
| India | 1800 425 3800 or 1800 11 2211 or +91-80-26599990 (chargeable) |
| Italy | 800-789-407 |
| Japan | 006-633-812-439 |
| Netherlands | 800-022-3031 |
| New Zealand | 800-449-909 |
| Oman | 800-757-92 |
| Qatar | 00800-100-157 |
| Russia | 810-800-293-010-12 |
| Saudi Arabia | 800-814-4209 |
| Singapore | 800-101-2333 |
| South Africa | 800-982-360 |
| UAE | 800-091-190-05 |
| UK | 808-101-7633 |
| USA | 1866-328-4209 |
If you have more queries please contact MyMoneyMantra Customer Care. Being a responsible financial services provider we extend free loan advice to our customers.
You can reach us here:
MyMoneyMantra Toll Free customer care number: 1800 103 4004
MyMoneyManra Customer Care Email ID: contactus@mymoneymantra.com
FaQs
Yes. SBI has two toll-free customer care numbers 1860 180 1290 and 39 02 02 02.
You can dial toll-free SBI credit card customer care numbers 1860 180 1290 and 39 02 02 02 (prefixed with local STD code).
You can raise a complaint about SBI credit cards through toll-free numbers 1860 180 1290 or 39 02 02 02 (use local STD code as prefix).
You can reach out to SBI credit card customer care executives between 8 AM and 8 PM from Monday to Saturday.
Other ways of raising a complaint include walking in towards SBI card branch, sending an email to customercare@sbicard.com, mailing a letter to Manager- Customer Care Services at SBI Cards & Payment Services Ltd, DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon -122002(Haryana) India.
You can also raise a dispute at https://www.sbicard.com/creditcards/app/service/create-dispute-page by entering the 16-digit SBI credit card number, date or birth and captcha code.
You can report a lost, or stolen SBI credit card through various ways including the SBI Card website, sbicard.com and 24X7 toll-free helpline numbers 1860 180 1290 or 39 02 02 02 (attach local STD code).
Alternatively, you can send an SMS BLOCK XXXX (last 4 digits of your 16-digit credit card number) to 5676791 from the registered mobile number or raise a lost report through the SBI card mobile app.
Yes. SBI credit card customer care is available 24X7 on toll-free helpline numbers 1860 180 1290 or 39 02 02 02 (dial with local STD code).
You should report it immediately if your SBI credit card is lost, or stolen, or damaged. Prompt action can help prevent misuse and unauthorised transactions.