BOB Credit Card Customer Care Number
Bank of Baroda has various credit cards to match the lifestyle and spending patterns of various customer segments. BOB Credit Cards make your life comfortable by providing easy access to funds when required along with a host of benefits. Bank of Baroda has a dedicated BOB Credit Card Customer Care Number to resolve any credit card-related issues. Read on to get a list of BOB Credit Card Customer Care & Numbers
BOB Credit Card Customer Care Number
Bank of Baroda credit cards are easily manageable because of the excellent customer service provided by the bank with respect to credit card-related issues. Besides a BOB Credit Card Customer Care toll-free that can be accessed by all BOB credit cardholders, there are dedicated numbers for select high-end credit cards. Read on for details regarding the various BOB Credit Card Customer Care No and the grievances redressal mechanism of the bank.
BOB Credit Card Customer Care Number (24x7 City-Wise)
| Credit Card | 24x7 dedicated customer care number |
|---|---|
| Bank of Baroda ICSI Diamond Credit Card | 1800 22 5100 |
| Bank of Baroda CMA One Credit Card | 1800 22 5100 |
| Bank of Baroda EXCLUSIVE Credit Card for ICAI Members | 1800 22 5100 |
| Bank of Baroda Eterna Credit Card | 1800 103 1002 |
BOB Credit Card Missed Call Service
Bank of Baroda offers missed call service for balance enquiry and mini statements of Savings Bank, Current Account, and Cash Credit Account. But there is no separate missed call service for BOB Credit Cards.
BOB Credit Card Customer Care Service on SMS
You can manage your BOB Credit Card issues with your phone by sending SMS from your registered mobile number in the format provided for each service. The format constitutes the Keyword and the last four digits of the credit card number. XXX in the format denotes the last four digits of the credit card number. Send an SMS to the BOB Credit Card Customer Care Number 92231 72141. You'll receive a response to your query immediately via SMS. The format to be used for different services while sending an SMS is given below:
| Service | Format |
|---|---|
| Balance enquiry | BALXXXX |
| Block the stolen or lost card | BLOCKXXXX |
| Summary of reward points | REWARDXXXX |
| Last Statement Summary | STATXXXX |
| Set online domestic transactions limit | DOMXXXX |
| Latest payment details | PAYMENTXXXX |
BOB Bank Credit Card Enquiries
You can either call the BOB Credit Card Customer Care No or send an email for specific enquiries as given below
| Hotlisting of credit card | Contact 1800 103 1006 or 1800 225 100 |
| Applying for a replacement card after the stolen/lost card is blocked | Contact 1800 103 1006 or 1800 225 100 |
| Reactivation of a credit card (unblocking credit card) | Send an Email to ccb@bobcards.com. The subject of the email should be UBL - (credit card number) |
| Query regarding billing | Contact 1800 103 1006 or 1800 225 100 |
| Credit Card application status | Send an Email to ccb@bobfinancial.com The subject of the email should be AS - (application reference number) |
| Card Query | Send an Email to ccb@bobfinancial.com. The subject of the email should be CQ (credit card number) |
| Query regarding PIN | Send an Email to ccb@bobfinancial.com. The subject of the email should be PQ (credit card number) |
| Auto-debit related | Send an Email to ccb@bobfinancial.com. The subject of the email should be AD (credit card number) |
| Enhancement of limit | Send an Email to mail should be LE (credit card number) |
| Information regarding products and new schemes | Contact 1800 225 100 |
BOB Credit Card International Helpline Number
International Customers can call the following numbers for their credit card-related queries
- +91 79490 44100
- +91 79236 04000
BOB Credit Card Grievance Redressal
If the issue is not resolved to the credit cardholder’s satisfaction by the BOB Credit Card Customer Care, the matter can be escalated to the Grievance Redressal. The hierarchy to be followed is given below:
Level 1
You can send an email to BOB Financial Solutions Limited at crm@bobfinancial.com. The Email should contain details like name, credit card number, and registered mobile number. The gist of the complaint also has to be given. On registration of the complaint, you will receive a reference number which has to be quoted in your future communications. You will get a response to your query within 3 working days.
Level 2
Even if the Level 1 resolution is not satisfactory, you can escalate the issue to the next level i.e, Level 2. You will have to send an email to crm1@bobfinancial.com. You should remember to mention the complaint reference number provided on registering the complaint at Level 1. You can expect a response within 2 working days.
If the redressal mechanism at Level 1 and Level 2 fails, you can send an email to the Asst. Vice President at escalations@bobfinancial.com or send a written complaint addressed to the Asst. Vice President and send it to the following address
BOB Financial Solutions Limited
2nd Floor, Baroda House,
Behind Dewan Shopping Centre
S.V. Road, Jogeshwari (W), Mumbai
Maharashtra 400 012
BOB Nodal Officer Contact Details
The contact details of BOB Nodal Officer with different areas of operation is given below
| Centre | Area of Operation | Name of the Nodal Officer | Contact details of the Nodal Officer |
|---|---|---|---|
| Ahmedabad | Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu | Mr Motilal Meena | Bank of Baroda, |
| Benagluru | Karnataka | Mr B Shivaram | Bank of Baroda, |
| Bhopal | Madhya Pradesh | Smt. Mausumi Mitra | Bank of Baroda, |
| Bhubaneshwar | Odisha | Mr Rajiv Krishna | Regional Head, |
| Chandigarh | Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana. | Mr Suresh Gajendran | Bank of Baroda, Zonal Office, Chandigarh Zone, SCO -185-187, Sector 9C, Chandigarh-160009. Tele. No. 0172-2717324 Email: dzh.chandigarh@bankofbaroda.co.in |
| Chennai | Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands | Mr K Rajavel | Bank of Baroda, Zonal Office, Baroda Pride, 41, Luz Church Road, Mylapore, Chennai 600 004 (Tamil Nadu) Tele: 044 - 23454337 Email: complaints.sz@bankofbaroda.com |
| Dehradun | Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Mr Anoop Sharma | Bank of Baroda, Regional Office, 410, Indira Nagar Colony, Dehradun - 248001, Tele No: 0135-2769952 Email: rm.deharadun@bankofbaroda.com |
| Guwahati | Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura | Smt. Aileen D Diengdoh | Bank of Baroda, Regional Office, G.S. Road, Bhangagarh, Guwahati - 781005 (Assam) Tele No.:0361-2525475 Email: rm.northeast@bankofbaroda.com |
| Hyderabad | Andhra Pradesh and Telangana | Mr K Vinod Babu | Bank of Baroda, Zonal Office, H No. 3-6-289, Kareem Manzil, Hyderguda, Hyderabad – 500029 (Telangana) Tele No : 040 – 23287200 Email: dzh.hyderabad@bankofbaroda.com. |
| Jaipur | Rajasthan | Mr R C Yadav | Bank of Baroda, Zonal Office, Baroda Bhavan, Plot No. 13, Airport plaza, Tonk Road, Durgapura, Jaipur -302018 Tele No.: 040 – 23287202 Email: dzm.zohyd@bankofbaroda.com |
| Jammu | Union Territories of Jammu & Kashmir and Ladakh | Mr Sarabjit Singh | Bank of Baroda, Regional Office, Second Floor,24, Vijaynagar, Near Football Chowk, Jalandhar -144001 Tele. No. 0181-5002508 Email: rm.amritsar@bankofbaroda.com |
| Kanpur | Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Mr Ashok Kumar Singh | Bank of Baroda, Zonal Office, Baroda House, V-23 Vibhuti Khand Nagar Lucknow 266010 Tele. No. 0522- 6677704 Email: dgm.upu@bankofbaroda.com |
| Kolkata | West Bengal and Sikkim | Mr Pradip Kumar Das | Bank of Baroda, Zonal Office, Block: GN, Plot No.38/2(5th &6th Floor) Salt Lake City, Sector – V, Kolkata – 700 091 (West Bengal) Tele. No. (033) 23401704 Email: dyzm.ez@bankofbaroda.com |
| Mumbai(1) | Districts of Mumbai, Mumbai Suburban and Thane | Mr Pitabash Pattanayak | Bank of Baroda, Zonal Office, Third Floor, 3, Walchand Hirachand Marg, Ballard pier, Mumbai – 400 001(Maharashtra). Tele No. : 022-42060702 E Mail: dzh.ops.gmz@bankofbaroda.com |
| Mumbai(II) | Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) | Mr Tripathy Chandra Mani | Bank of Baroda, Zonal Office, 2nd floor, Sharda Centre, Erandwane, Pune - 411004 (Maharashtra) Tele No. : 020-25937102 Email: dzh.mgz@bankofbaroda.com |
| Patna | Bihar | Mr Sanjeev Chaudhary | Bank of Baroda, Zonal Office, First Floor, Anand Vihar, West Boring Canal Road, Patna – 800001(Bihar) Tel No.: 0612-2557159 Email: dgm.bojz@bankofbaroda.com |
| New Delhi(I) | North, North-West, West, South-West, New Delhi and South districts of Delhi | Mr B S Gupta | Bank of Baroda, Zonal Office, 6th floor, Bank of Baroda Building 16, Sansad Marg New Delhi - 110 001 Tele. No. 011-23329825 Email: dzh.nz@bankofbaroda.com |
| New Delhi(II) | Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh | Mr B S Gupta | Bank of Baroda, Zonal Office, 6th floor, Bank of Baroda Building 16, Sansad Marg New Delhi - 110 001 Tele. No. 011-23329825 Email: dzh.nz@bankofbaroda.com |
| New Delhi(III) | North-East, Central, Shahdara, East and South-East districts of Delhi | Mr B.S. Gupta | Bank of Baroda, Zonal Office, 6th floor, Bank of Baroda Building 16, Sansad Marg New Delhi - 110 001 Tele. No. 011-23329825 Email: dzh.nz@bankofbaroda.com |
| Raipur | Chattisgarh | Mr Satya Ranjan Mahapatra | Bank of Baroda, Regional Office, Jeevan Prakash, Jeevan Bima Marg, Pandri, Raipur-492004 (Madhya Pradesh). Tele No. 0771-4222606 Email: rm.raipur@bankofbaroda.com |
| Ranchi | Jharkhand | Mr Manoj Kumar | Bank of Baroda, Regional Office, Ranchi Bank of Baroda, Regional Office, Ranchi Tele No. 6287395610 Email: rm.ranchi@bankofbaroda.com |
| Thiruvananthapuram | Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region). | Mr Ziyad Rahuman | Bank of Baroda,Zonal Office, KMRL MG Road Metro Station Complex, Ernakulam-682035 (Kerala) Tele: 0484-2867802 Email: zm.ernakulam@bankofbaroda.com |
BOB Credit Card Customer Care Postal Address
You also have the option to directly write to the BOB Credit Card Customer Care about your credit card queries and send it to the postal address given below
Head Customer Service
BOB Financial Solutions Limited [formerly known as Bobcards Ltd.]
“Baroda House”
Behind Dewan Shopping Centre
S.V. Road, Jogeshwari (W.)
Mumbai-400 102.
Fax. No.: 022-26764952
Other Ways to Connect with BOB Credit Card Customer Care
There are other ways to connect with BOB Credit Card Customer Care apart from the modes mentioned above
Phone Call Support
You can call any of the Area Office contact numbers listed on the website of the bank for any credit card-related queries or can contact the Corporate Office of the bank at the dedicated numbers for specific issues.
| Credit Card Query | Whom to Contact |
|---|---|
| Hotlisting of the credit card | Call the 24x7 toll-free BOB Credit Card Customer Care No 1800 103 1006/1800 225 100 (24*7)Tol- Free or send an SMS in the format BLOCK <last 4 digits of your credit card number> to 9223172141 from your registered mobile number |
| Queries related to billing like wrong bill, non-receipt of the bill, duplicate bill, replacement of credit card | Send an Email to crm@bobfinancial.com or call the BOB Credit Card Customer Care no 1800 103 1006/1800 225 100 |
Credit Card Application status, dispatch of credit card/PIN, and Conversion of Card
| Send an Email to ccb@bobfinancial.com |
| Information regarding products and new schemes | Call at 1800225100 |
| For all other queries | Send an email to crm@bobfinancial.com or call the toll-free numbers 1800 103 1006/1800 225 100 |
BOB Credit Card IVR Helpline
The BOB Credit Card IVR Helplines are 1800 103 1006/1800 225 100. You can use the IVR services provided by the bank. The services available on IVR Helpline are
- Balance Enquiry
- Credit Card Application Status
- Blocking the Card
- Generate or Change PIN
- Latest 3 transactions on your credit card
Email Support
If you cannot connect to the BOB Credit Card Customer Care, you can also send an email to crm@bobfinacial.com.from your registered email ID.
Through Social Media
You can also post your credit card queries through the following social media handles of the bank
- BOB Twitter account: https://twitter.com/bankofbaroda/
- BOB Facebook account: https://www.facebook.com/bankofbaroda/
While posting your issues through social media platforms you should not divulge sensitive details of your credit card.
FAQs
Hotlisting a credit card means blocking your credit card so that it cannot be misused by miscreants in case of loss or theft.
You can request a replacement credit card by calling the BOB Credit Card Customer Care. The executive at Customer Care will assist you with the application process for a replacement card. Alternatively, you can place a request for a replacement card through net banking or mobile banking. You can also visit the nearest BOB branch and place a request for a replacement card.
You can register a BOB Credit card for the net banking facility through the net banking website of the bank. You should choose the ‘Register Credit Card for Netbanking’ option and furnish the details required.
You can check the credit card balance online through BOB net banking services.
You can keep a track of your expenses on the credit card by periodical balance enquiry. You can stop further usage of the credit card when the expenditure goes overboard.