Fibe Loan Customer Care

You can choose the most appropriate channel mentioned above for faster response. EasrlySalary generally responds within 24 to 48 hours.

The fastest way to reach Fibe customer care is by calling the customer service team on their number.

Fibe Loan Customer Care Number: 020-67639797

You will get a response within 24 to 48 hours of reporting your concern.

Customers can also raise their queries regarding Fibe products and services through email. Type and send your message to the following Fibe loan customer care email ids:

• Products and services related queries: care@fibe.in
• For any press enquiry: pr@fibe.in
• In case of any customer grievance: care@fibe.in

You can use the Chatbot service of Fibe called Earl. It is available on the official app of Fibe, which can be downloaded and installed on Android or iOS devices. You can get in touch with the customer care team through Earl and get your complaints or queries resolved immediately.

If you can’t reach the Fibe customer care no. or did not get a proper response via email ID or chatbot, you can visit the Fibe office at the following office address:

Fibe Office Address

Office No. - 404, The Chambers, (Samrat Chowk)
Clover Park, Near Ganpati Chowk,
Viman Nagar, Pune,
Maharashtra - 411014

The working hours of the staff available in the office are:

9 am to 7 pm from Monday to Friday
10 am to 2 pm on Saturday
The office is closed on holidays and Sundays.

Fibe customers can get in touch with a Fibe customer care representative or get details regarding any special offers from Fibe via social media platforms such as Facebook, LinkedIn, and Twitter. However, you should always follow data security practices and never share your personal information on social media websites.

Fibe Grievance Redressal policy follows the following principles:

• Customers are treated fairly every time.
• Complaints raised by customers are handled with courtesy and on time.
• Customers are informed of different avenues to escalate their complaints to the organization and of their rights if they are not satisfied with the provided resolution of their complaints.
• Complaints are treated efficiently and fairly.
• Complaints must be investigated and resolved transparently.

You can report their grievances or provide feedback in writing or verbally through any of the service channels mentioned above and expect a response within 7 working days of registering the complaint.

In case you do not receive any response within 7 days at each level or if you are dissatisfied with the response received from Fibe, you may escalate the complaint to the next level.

Following is the detailed Fibe Services Securities Private Limited’s grievance redressal policy and mechanism:

The Grievance Redressal Mechanism of Fibe:

How and where to lodge a complaint 

If you have a grievance/complaint/feedback about the product and services offered by the Fibe, you may reach their customer care through any of the following channels:

• Call at 020- 67639797
• Send an email to care@ealrysalary.com
• Write a letter visit at the address: 404, The Chambers, Viman Nagar, Pune - 411014

How a complaint should be made

Customers are requested to provide necessary loan details while communicating including the loan account number, details of feedback/ suggestion/ complaint, and accurate contact information like your phone number and e-mail ID registered with Fibe while availing the loan.

When to expect a reply

Fibe will try to address all queries/grievances within 7 days after investigation and keep the customer informed about the status of their complaints.

Whom to approach for redressal

You must first raise their concerns through the channels mentioned above. In case of delayed/ no response from the respective channel within the timeline, you may escalate such a complaint to the Nodal Officer. The contact details of the Nodal Officer are as given below:

You can contact the Grievance Redressal Official through the email id mentioned above. They will try to resolve the grievance within 5 days from the date of receiving the grievance.

Escalation to the Reserve Bank of India

If you do not receive any response from Fibe within 7 working days or from the Nodal Officer within 5 working days or if you are not satisfied with the response received, you may approach the Reserve Bank of India (RBI). The contact details of RBI are mentioned below:

The General Manager,
Department of Non-Banking Supervision,
Reserve Bank of India,
Email Id: cms.nbfcomumbai@rbi.org.in