Personal Loan Customer Care
A personal loan customer care team is crucial for every bank and other financial institution that offers personal loans. Customer service is an important factor when it comes to ensuring customer satisfaction with the services offered by the lender. Every lender has a dedicated customer service team that assists customers. The customer support team is responsible for interacting with customers via telephone, email, mail and even fax to provide solutions to the issues faced by customers and respond to their queries. The customer care team may also undertake face-to-face meetings at the bank sometimes.
Personal Loan Customer Care Numbers and Email Addresses for All Banks
Following are The customer care numbers and email addresses of all personal loan providers in India:
| Banks | Helpline Number | Email Id |
|---|---|---|
| SBI | Toll-free: 1800 1234, 1800 11 2211, 1800 425 3800, 080-26599990 | customercare@sbi.co.in, contactcentre@sbi.co.in |
| HDFC | Delhi and NCR: 011-61606161 Mumbai: 022-61606161 Hyderabad: 040-61606161 Chennai: 044-61606161 Kolkata: 033-61606161 Bengaluru: 080-61606161 | Raise query at https://leads.hdfcbank.com/applications/webforms/apply/HDFC_CustomerCenter/Customer_Center.aspx |
| ICICI | 1860 120 7777 | Raise query at https://www.icicibank.com/html/en/Personal-Banking/insta-banking/internet-banking/personal-loan-related.html? |
| Bajaj Finserv | 08698010101, 8506889977 | Raise query at https://www.bajajfinserv.in/raise-a-request |
| Indiabulls Dhani | 0124-6165722 | support@dhani.com |
| Home Credit | +91 - 124 - 662 - 8888 | care@homecredit.co.in |
| NIRA Loan | Whatsapp Number: 9591196740 | support@nirafinance.com |
| Yes Bank | 1800 1200 (toll-free) +91 9552220020 | yestouch@yesbank.in |
| Citibank | 1860 210 2484, +91 22 4955 2484 | Raise query at https://www.online.citibank.co.in/customerservice/ERU/HCC/index.htm?eOfferCode=INCITIERUHCC |
| Kotak Mahindra Bank | 1860 266 2666 | Raise query at https://www.kotak.com/en/help-center.html |
| Axis Bank | 1860-419-5555 1860-500-5555 | NA |
| Bank of Baroda | Toll-free: 1800 258 44 55, 1800 102 44 55 | cs.ho@bankofbaroda.com |
| Paytm Customer Care | Toll free number at 0120 3888 388 | support@one97.com |
| Standard Chartered Bank | Pune, Mumbai, Bengaluru, Delhi, Hyderabad, Ahmedabad, Chennai, Kolkata: 6601 4444/ 3940 4444 Cuttack, Mysore, Thiruvananthapuram, Visakhapatnam, Guwahati: 1800 345 1000 | customer.care@sc.com |
| HSBC Bank | 1800 266 3456, 1800 120 4722, 1800 121 2208 | NA |
| IDFC First | 1860 500 9900 | customer.care@idfcfirstbank.com |
| Tata Capital | 1800 267 6060 (toll-free) | contactus@tatacapital.com, customercare@tatacapital.com |
| Karnataka Bank | 1800 425 1444 080-22021507/22021508/22021509 | info@ktkbank.com |
| Ujjivan Small Finance Bank | 1800 208 2121 (toll-free) | customercare@ujjivan.com |
| Federal Bank | 1800-425–1199 1800-420-1199 | contact@federalbank.co.in |
| IndusInd Bank | 225345672 | reachus@indusind.com |
| InCred | +91-1800 102 2192 | care@incred.com |
| IIFL | 1860-267-3000 7039-050-000 | Raise query at https://www.iifl.com/contact-us/raise-a-request |
| Bank of India | Toll-free: 1800 220 229, 1800 103 1906 (022) – 40919191 | BOI.CallCentre@bankofindia.co.in |
| Aditya Birla Capital | 1800 270 7000 | finance@adityabirlacapital.com |
| HDB Financial Services | +91 44 4298 4541 | customer.support@hdbfs.com |
| SMFG India Credit Limited | Toll-free: 1800 103 6001 | namaste@fullertonindia.com |
| IDBI Bank | Toll-free: 1800-209-4324, 1800-22-1070 022-67719100 | NA |
| Karur Vysya Bank | 1860 258 1916 | customersupport@kvbmail.com |
| South Indian Bank | Toll-free: 1800 425 1809, 1800 102 9408 | customercare@sib.co.in |
| Indian Overseas Bank | 1800-890-4445 1800-425-4445 | NA |
| RBL Bank | +91-22-6115-6300 | customercare@rblbank.com |
| Punjab National Bank | 1800 180 2222 1800 103 2222 0120-2490000 011-28044907 | care@pnb.co.in |
| Bank of Maharashtra | Toll-free: 1800-233-4526, 1800-102-2636 | mahaconnect@mahabank.co.in |
| Central Bank of India | Toll-free: 1800 22 1911 | cbsnethelp@centralbank.co.in |
| Kreditbee | Toll free number: 080 44292200 | help@kreditbee.in |
| mpokket | Toll free no: 033 - 6645 2400 | support@mpokket.com |
| CASHe | Support Number: 8097553191 | support@cashe.co.in |
| Indian Bank | Toll-free: 1800 4250 0000 | customercomplaints@indianbank.co.in |
| Paysense | WhatsApp number 7039959515 | support@gopaysense.com. |
| MoneyTap | - | hello@moneytap.com |
| MoneyView | 080 4569 2002 | loans@moneyview.in |
| EarlySalary | 020-67639797 | grievance@earlysalary.com |
| Zest Money | Toll Free: +91-7440084400 | help@zestmoney.in |
Personal Loan Customer Care FAQs
Yes. You can check the bank’s website to know when you can contact its customer service. There are some banks where the customer service team is active 24x7 while other banks may offer this service at a specific time in the day.
You can visit the official website of the lending bank from where you took the personal loan to check the status of your personal loan. You can also log in to the customer portal of the bank using your credentials (user ID/customer ID and password/PIN). Under the ‘loans’ section you will be able to track the status of the loan you have applied for and also find out other important details about the loan. Another way to check your personal loan status is through the mobile app of the concerned bank. You can also contact at the customer care number of the bank or send an email to the email ID of the customer care team of the bank. If there is a branch of the lending bank nearby, you can also visit the branch with all the relevant documents to check the status of your personal loan.
- Through the official website of the lender.
- Through the mobile app of the lender.
- By visiting the nearest branch of the lender.