Kotak Mahindra Bank Personal Loan Customer Care

Kotak Mahindra Bank has its dedicated toll-free number, i.e. 1860 266 2666. You can dial this Kotak loan customer care number to speak to the customer care team of the bank regarding any queries or assistance related to personal loans. You can contact the Kotak Mahindra Bank loan customer care number anytime between 9:00 a.m. and 7:00 p.m. from Monday to Saturday (excluding holidays).

NRI customers of Kotak Bank personal loan can dial the Abroad Helpline Number of the bank, i.e. +91 22 6204 2001, which is chargeable. They can also contact one of the below country-specific toll-free Kotak personal loan customer care numbers that are operational 24x7.

Apart from contacting the Kotak Bank personal loan customer care through a toll-free number, customers can also get in touch with the bank’s customer care department by sending an email at service.bank@kotak.com. Alternatively, customers can register their complaint by visiting the bank’s website and navigate to the Customer Service page. You will find various tabs at the top of the page, one of them mentions ‘Email Us’. The page will display some boxes on clicking that tab for submitting an email depending on the concerned product. Also, you can get in touch with the customer service department through your Net Banking account. 

If you wish to report any fraud, vulnerability, or security issue regarding the bank, you can send an email to itsecurity.bank@kotak.com.

You can also get in touch with the customer service officials via post by writing to the Kotak Mahindra Bank at the addresses mentioned below:

• Registered Office Address: 27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai – 400051
• Customer Service Center: Kotak Mahindra Bank Ltd., P.O. Box: 16344, Mumbai - 400013

Following are the Kotak Mahindra phone banking numbers:

• Kotak 811: 1860 266 0811
• Kotak home loan customer care: 1860 266 2666
• Kotak car loan customer care number: 1860 266 2666
• Kotak Consumer durable loan customer care: 1860 266 2666
• Fraud or any unauthorized transaction in your Account or Credit Card: 1800 209 0000

You can also get in touch with the customer service officials by dialing the numbers mentioned above. 

Kotak Mahindra has a 4-level grievance redressal process. If a customer’s complaint is not resolved in the first level, they can proceed on to levels 2, 3, and 4. Following are the 4 levels of the Kotak’s grievance redressal process:

Level 1: You can contact the customer service department of the Kotak Mahindra Bank through various channels as mentioned below:

• Fill in the online form.
• Sending your concern to Kotak Mahindra loan customer care via email at service.bank@kotak.com or through your Net Banking account.
• Calling the 24x7 toll-free Kotak personal loan customer care, i.e. 1860 266 2666.
• Visiting the nearest Kotak Mahindra branch.
• Sending your written complaint to Kotak Mahindra Bank Ltd., P.O. Box: 16344, Mumbai - 400013.

Level 2: If your query is not resolved at Level 1 within 7 working days, you can escalate your issue to Level 2 by sending an email to the Service Assurance Center of the bank. You can also download and fill in the Grievance Form from the bank’s website and submit it to the address mentioned in the form.

Level 3: If you have not yet received any satisfactory response at level 2 within 5 working days, you can send an email to the bank’s Nodal Officer by filling up the online form bank’s website and stating your service request number received on submitting your grievance at Level 1.

Level 4: If the complaint still has not been resolved by the Nodal Officer, you can send an email to the bank’s Principal Nodal Officer by filling up the online form from the website and stating your service request number.

Level 5: If your complaint or query has not been resolved at any of the previous levels, you can escalate the issue and get in touch with the bank’s Internal Ombudsman after a month. You can directly contact the Banking Ombudsman.