American Express Credit Card Customer Care

American Express or Amex provides fast resolution for all your credit card-related queries and issues through its 24x7 American Express credit card customer care, email, mobile banking, and offline channels. Below are all the contact details you need to know.

  • Toll-Free Numbers
  • How to Reach
  • City Wise Customer Care
  • International Amex Credit Card Helpline Numbers
  • Customer Care Addresses
  • Grievance Redressal

Amex Credit Card Customer Care Service – 24x7 Toll-Free Numbers

American Express credit card customer service can be reached in various ways and one of the easiest ways is through a toll-free customer care number.

American Express 24x7 Credit Card Customer Care Toll-Free Numbers

You can contact American Express at their following 24x7 toll-free numbers for all your credit card-related queries: 

  • 1800-419-2122 
  • 1800-419-3646

Alternatively, you can also call on +91124-2801800

Toll-free Numbers for Specific American Express Credit Cards:

Credit Card TypeCustomer Care Numbers
American Express Payback Credit Card1800 419 0726/ 0124 6744144/ 0124 2801093
American Express Platinum Travel Credit Card1800 419 2122/ 0124-2801122
American Express Membership Rewards Credit Card0124-280 1418/ 1800 419 0167
American Express SmartEarnTM Credit Card1800 180 1249/ 0124-280-1101
American Express Gold Credit Card1800 419 1120/ 0124-2801111/ 91-124-2801122/ 1800 419 2122
American Express Platinum Reserve Credit Card1800 419 1030/ 1800 180 1030/ 0124-280-1030
American Express Platinum Credit Card1800 419 1030/ 1800 419 1255/ 1800 180 1255/ 0124-2801444/ 0124-4650244
Jet Airways American Express® Platinum Credit Card1800 208 1223/ 0124-2801141/ 0124-6744141
Air India American Express® Gold Card1800 419 1266/ 1800 180 1666/ 91-124-2801666/ 91-124-4650266
Air India American Express® Green Card1800 419 1261/ 1800 180 1261/ 91-124-4650261/ 91-124-2801261

American Express Corporate Credit Card Customer Care Numbers

American Express® Corporate CardsToll-Free NumberContact Number
American Express® Platinum Corporate Card1800-419-10920124 280 1092 
+91-124-280 1092 (When calling from overseas)
Green & Gold1800-419-12220124 280 1222 
+91-124-280 1222 (When calling from overseas)
Jet Airways American Express® Corporate Card1800-419-11990124 280 1299 
+91-124-280 1299 (When calling from overseas)

How to Reach Out to American Express Bank Credit Card Customer Care?

If you want to reach out to the American Express credit card customer care number to enquire about your bill or to address any issue regarding card usage, you can do so at any time. There are many ways as mentioned below to contact the American Express customer service team:

  • Phone: The toll-free and chargeable contact numbers of the American Express customer service team are mentioned above. Calling on these numbers is the best way to contact the customer care team of Amex credit cards.
  • Email: You can write an email to Amex customer care concerning your issues or for any other assistance. The team will reply promptly without making you wait too long to have your concerns addressed.
  • Visit the office: The Amex credit card customer service team can be reached by visiting their office as well. You can visit any of their offices across many cities and avail the team’s services.

City Wise Customer Care in India for Amex Credit Card

American Express has 4 credit card operation centres in India, one each in Gurgaon, Mumbai, Bangalore and Chennai. Following are the city-wise Amex customer care numbers:

CityAddress of Card Operation Centre 
BangaloreAmerican Express Banking Corp., Number 30, Salarpuria Techpoint, Oasis Mall, 5th Floor, 100 Ft. Road, Srinivagilu, Ejipura, Koramangala, Bangalore - 560047
ChennaiAmerican Express Banking Corp., Regus Citi Centre, 6th Floor, City Centre Mall, Dr Radhakrishnan Salai, Mylapore, Chennai – 600004
GurgaonAmerican Express Banking Corp., Cyber City, Tower-C, DLF Bldg. No. 8, Sector - 25, DLF City Ph-II, Gurgaon - 122002, Haryana, India
MumbaiAmerican Express Banking Corp., One Indiabulls Centre, Tower 2, B Wing, 8th Floor, Jupiter Mills Compound, Elphinstone, Mumbai - 400013

International American Express Credit Card Helpline Numbers

If you are traveling abroad, you can contact the following toll-free American express customer service numbers:

Country of Travel Contact Number
Australia1800205898
Canada18553381204
China108007141786
France800914323
Germany8001830795
Hong Kong800905903
Italy800870895
Japan531161280
Saudi Arabia8008146320
Singapore8001012672
UK8007562970
USA18554782353

American Express Customer Care Addresses

You can contact American Express at the following registered office or card operations addresses:

Registered Office & BranchAmerican Express Banking Corporation, MGF Metropolitan, 7th Floor, Office Block, District Center - Saket, New Delhi - 110017 
Contact No: +911 011 66223090
Card Operation CentresAmerican Express Banking Corporation, One World Center, Tower 2, B Wing, 8th floor, Jupiter Mills Compound, Elphinstone, Mumbai - 400013 

Contact No: +91 022 39667993/ 618774907590
American Express Banking Corporation, No. 30, Salarpuria Techpoint, Oasis Mall, 5th Floor, 100 Ft. Road, Srinivagilu, Ejipura, Koramangala, Bangalore - 560047 
Contact No: +91 080 49262620
American Express Banking Corporation, Regus Citi Centre, 6th Floor, City Centre Mall, Dr Radhakrishnan Salai, Mylapore, Chennai - 600004 
Contact No: +91 044 42218610
American Express Banking Corporation, India Campus Building, Zone - 6, Block A, DLF Phase - 5, Sector - 43, Gurgaon - 122002 
Contact No: 0124 4830883

Amex Credit Card Grievance Redressal

You can take the following steps for grievance redressal of any complaints about your American Express credit card:

  • Contact the 24x7 customer care helpline numbers of Amex: 1800-419-3646 and +91124-2801800
  • If contacting the helpline does not help, you can escalate your grievance to the Manager of Customer Service by telephone, email, or writing to them.
    • Email: Manager - customerservicesindia@aexp.com
    • Postal address: Manager, Executive Correspondence Unit, American Express Banking Corp, Cyber City, Tower C, DLF Bldg No. 8, Sector 25, DLF City Phase-II, Gurgaon - 122002, Haryana.
    • Telephone Numbers: 0124-3362172
  • If your complaint is still unresolved, you may contact the American Express Nodal Officer through the following ways:
    • Email: AEBCNodalOfficer@aexp.com
    • Postal address: Mr. Ashish Pandey, American Express Banking Corp., Cyber City, Tower C, DLF Building No. 8, Sector - 25, DLF City Phase - II, Gurgaon - 122002, Haryana.
    • Telephone: You can contact the Nodal Officer at 0124-362172 from Monday through Friday, between 8:30 a.m. to 5:00 p.m.

American Express Credit Card Customer Care FAQs

Amex Bank credit card customer care email ID is Customerservicesindia@aexp.com.

As an Amex card member, you can reach Amex credit card service agents anytime through your online account at americanexpress.com. After you are logged in, search the ‘Chat’ icon in the bottom corner of the 'Home' screen. You can also call them at the phone number on the back of your card.

You can speak to a direct American Express Credit Card live agent by calling at 1-800-419-2122 (toll-free).

American Express 24x7 toll-free helpline numbers for credit card-related queries are: 

  • 1800-419-2122 
  • 1800-419-3646
  • Alternatively, you can also call on +91124-2801800