ICICI Home Loan Customer Care

ICICI Bank is a leading public sector bank of India that significantly caters to diversified home financing needs of the country of 130 crore people. Whether you need a loan for your first home or for upgrading to a dream home, ICICI Bank extends hassle-free home loan solutions for people of varied income group.

Besides, the bank also promotes transparent and customer-friendly grievance redressal and customer care policy. You can seek instant support for Home Loan related queries from the bank. You can access online FAQs, instant chat, social media channels, dedicated customer care numbers, email ids, senior management's and zonal officers' contact address to get a quick response on your views, queries, and suggestions.

Alternatively you can always visit the nearest ICICI branch and contact branch officials. You can register grievances and issues on the complaint book available at the bank branch. You can also drop your complaint or feedback in the branch complaint box.

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Contacting your bank via toll-free phone call is one of the easiest and quickest methods to get in touch with. Whether you need to check account balance, EMI status, or want to request an add-on feature on your running ICICI Home Loan, you can use following Toll-Free Numbers.

The ICICI Bank Home Loan Hotline Numbers are available 24X7 for Instant Voice Response. To talk to the customer care executive, call these ICICI Bank Toll Free Numbers from Monday to Friday between 9 a.m. and 6 p.m. The customer care executives will not be available on bank holidays.

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After you contact the dedicated ICICI Bank Home Loan Customer Care Helplines for your specific query, you would get a service request number (SRN). You must wait sufficiently for 4 to 7 days before you escalate your query to other senior officials. However, if you do not get a resolution for your query within 10 days, you can consider contacting Grievance Redressal Hotline Number: 1800 200 3344

Call from the registered mobile number between 9 a.m. to 6 p.m. from Monday to Friday. Do not call on bank holidays. You must also share SRN (numeric digits only) to escalate a query that is not more than 2 months old.

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By logging on to official ICICI website, you can instantly request for ICICI Home Loan related queries:

Directly access ICICI Bank Home Loan queries related to documents update, personal details, EMI, add-ons, etc by visiting: https://www.icicibank.com/Personal-Banking/insta-banking/internet-banking/home-loan-related.page

You can use the ICICI Bank Home Loan customer care helpline numbers or write your queries online by signing in on the website.

However, for unanswered queries, you may directly write to the senior officials using the following email IDs:

Make sure you correctly share your customer ID, Account Number, SRN and nature of the query.

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ICICI Bank enables fast and convenient resolution of customer queries and complaints.

Here you can raise your complaint for the first time and also check the status of the query later on. You can further escalate the query to senior officials if you do not get a response within a week. The grievance redressal policy of ICICI bank binds by the principles of transparency, accessibility, escalation, customer education, and review.

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You can contact the senior officials of the ICICI Bank if your issue is not resolved by calling, emailing or sending a complaint form at level 1.

You can write to ICICI Bank at the following address:

ICICI Bank Limited

ICICI Phone Banking Center, ICICI Bank Tower, 7th floor,

Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally,

Hyderabad - 500032.

You can also contact the business head for Home loans

Mr. R. Narayanan

Senior General Manager - Home & Vehicle Loans

Contact Number: 022-39337934 
(From Monday to Friday, 10:00 a.m. to 5:00 p.m.)

E-mail address: headhomeloans@icicibank.com

Contacting SGM, you will get an assured response within 4 business days.

Further, you can contact the Zonal Heads and Principal Nodal Officer. 

Here are the contact details:

In this age of the internet, a social media shout-out is as good as calling the bank's customer care number. In many cases, you can expect a faster resolution for your query via a social media channel.

Here are ICICI bank social media contact points:

You can either write a post or send a direct message to the bank on the social media pages of the bank.

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Being an ICICI overseas customer, you can contact following toll-free numbers:

To protect the consumers' interests, the RBI appoints independent banking ombudsman who looks after consumer queries that are not resolved even after 1 month of raising the query. You can share your issue with independent BO official, and expect action against the bank for not addressing your complaint appropriately. However, make sure you contact the BO only after reaching out the senior officials and going through each level of complaint redressal discussed above.

In case you have any other product query, feel free to contact MyMoneyMantra Home Loan Team and be assured to find the best offer for your home loan eligibility. You can call MMM Toll Free Number: 1800 103 4004 or write an email to MMM customer care mail ID: contactus@mymoneymantra.com

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