SBI Home Loan Customer Care

A multinational company and one of India’s largest banks, the State Bank of India is a trusted banking and finance services provider. They offer a host of products to customers, including credit cards, loans, investment options, and many more. Today, they have reached out to more than 70 lakh customers with just SBI Home Loans. SBI operates from more than 20000 branches across the country. Their 200-year legacy boasts of customer-centric services that ensure easy access to executives to resolve any issues that customers have in no time.

If there are any queries regarding SBI Home Loans, you can call their toll-free number- 1800-11-2018. 

For Pensioners, the customer service toll-free number for SBI home loans is 1800-11-0009. 

You can talk to a customer care executive who will answer all queries related to your SBI Home Loan Interest Rates, repayment, loan statements, and more. This SBI Home Loan Customer Care Number is also the first step to any grievance redressal that you need. 

Points to remember while contacting SBI Customer Care: 

• You can access customer care 24x7. This holds good even for your public holidays.
• If you wish to use Banking services using the SBI Contact center, you can even register with an SBI ATM or Contact Centre.
• The Customer Care Service is an Interactive Voice Response System. You can follow the instructions to get instant redressal for any issue that you have or can use it to talk to a customer care executive directly.

In order to use the IVR system, follow these simple steps: 

• Select your preferred language. For Hindi, dial 1, For English dial 2, For Kannada dial 3, For Telugu dial 4, for Tamil Dial 5, For Malayalam Dial 6 and other languages, dial 9.
• Choose the banking options for any queries on home loans, Dial 3.
• For State Bank of India Home Loan Interest Rates, choose 1
• For SBI Bank home loan deposits or other queries, dial 2
• To return to the previous menu, dial 7
• To go back to the main menu, dial 8.
• For registering complaints regarding the SBI Home Loan, dial 2, you will directly be connected with a customer care executive.

This allows you to register a complaint directly or ask any queries with respect to your SBI Home Loan. Existing customers have to provide home loan details like the loan number to get the necessary information. In case you are a new customer, you need to give details like the type of property that you wish to purchase, income details, the loan amount that you need etc.

One of the best contact options for any queries or issues that you have with your home loan is the Head Office of SBI in your city. You can visit the head office directly or write to them with details of the queries or issues that you have. Here is a list of SBI Head Offices in different cities along with their address to make it easier for you to access. 

SBI customers can also access various customer care services online through the SBI website. All that is needed is that you log on to www.homeloans.sbi.

Once you are on the portal, you have several services that you can access instantly. 

Callback request

• Click on the ‘Get a Callback’ option under the ‘Contact Us’ section. 
• This will further prompt you to submit personal details like your name, city, preferred language, mobile number and email ID. 
• Followed by this, click on the ‘I agree to be contacted by SBI’ option. 
• Then submit your request. 
• You will get a callback from the SBI customer care desk to give you any information that you need or answer all your queries related to SBI Home Loans. 

Request and Complaint Form 

• Log on to bank.sbi.web/ customer-care 
• Click on the Customer Request and Complaint Form 
• You will be directed to a form where you have to submit the form by choosing your entry for the two options, ‘Raise Request/ Complaint Types’ and ‘Raise Request/ Complaint’. 
• After form submission, there will be a call or email from SBI with respect to your query and complaint. 

SMS Complaint Registration 

• This is another easy solution to get your issues resolved. 
• From any mobile phone, SMS “UNHAPPY” to 8008202020
• Once the SMS reaches SBI, you will get a call back from their executives to resolve any issue that you may have.

Contact SBI customer care by writing to them on their email ID customercare@sbi.in.  

Make sure you mention the issue clearly in the subject line so that you can get a response from the correct team. 

If you do not wish to write a direct email, then you can also submit an online complaint form through the official website. This will send an email to the customer service desk to get you a quick response to your issues.

Social Media is one of the easiest contact points for customers and any organization. In order to connect with their tech-savvy customer base, SBI has opened up pages on all social media platforms, including: 

• Facebook
• Twitter
• Instagram
• YouTube

You can follow them on these channels to get all the information that you need on SBI Home Loans. You also get information on any updates with respect to the SBI Home Loan Customer Care No. 

In order to raise any complaints with respect to your home loan application or account, you can directly message or tag them in your post. SBI is known to be very responsive on these platforms, giving customers a solution in real-time. 

Besides the toll-free SBI Home Loan Customer Care Number, you can also get easy assistance online. Here are the different support points that they offer online: 

• Voice: Log on to the official SBI website and click on the ‘Contact Us’ option. This will direct you to a page with different customer service options available to you. One of them is ‘Get a Callback’. This directs you to a form that requires you to fill in some personal details and contact details. Once you submit this form, you can get a callback from a customer care executive to get any query or grievance addressed.
• Complaint Form: Under the ‘Contact Us’ option on the SBI website, you can also click on the ‘Customer Care’ option. This lets you send an email with details of any issue that you have with respect to your SBI Home Loan. Simply fill the complaint type and submit a complaint form. This sends an email to the SBI customer service desk.  You will get a quick response after the email has been reviewed.
• Application Tracker: This helps check the status of your already applied SBI Home Loan on the official website. Under the Contact Us section, choose the ‘Application Tracker’ button. This gives you two options, to check the status of your application and the status of disbursal if your application has already been approved. Click on the option that you want, and you will be directed to a pop-up menu where you need to fill up the Reference Number for your application and your contact number. You can ask them for a call back to speak to a customer service executive about your home loan.
• Branch Locator: In case you are unable to get a satisfactory response to your home loan query, it is a good idea to meet the branch manager in the nearest centre. They are available between 2.30 pm and 4.30 pm to interact with customers for any grievance redressal. On the SBI website, you have a Branch Locator in the Contact Us section. All you have to do is choose the city and the area that you wish to find a branch in. This gives you a list of the branches closest to you.
• NRI Support: SBI provides exclusive NRI support on their portal, www.sbimart.com. There are three options for NRI customers to connect with SBI customer care:
• Email- nri@sbicapsec.com
• Customer Care: +91 (022) 61536900. Just dial 3 to get assistance on home loans.
• Skype ID: NRI customers can also get in touch on a virtual call using the skype ID: ssi_nridesk.
• Email: Write to SBI Customer Care via email, customercare@sbi.in. or contact the head office in your respective cities using the following email IDs.

When it comes to grievance redressal, the SBI Home Loan Customer Care Number is the first step. You can even contact the senior management if you do not have a satisfactory response to your issues. 

Principal Nodal Officer 

General Manager, 

Customer Service, State Bank of India 

State Bank Bhavan, 6th Floor 

Madam Cama Road, Mumbai-400 021

Fax: 022-22742431

Deputy General Manager 

Customer Service Department, 

State Bank of India, 

State Bank Bhavan, 16th Floor, 

Madam Cama Road, Mumbai-400021. 

Fax: 022-22742431

You can also contact nodal officers in different cities using the following phone numbers: 

You can connect with any of the above-mentioned numbers between 9.30 am to 5 pm. If you wish to meet branch managers directly, visit an SBI Bank near you between 2:30 pm and 4 pm. This helps you get additional assistance in case of issues that are not within the capabilities of the Customer service desk.